Gave hostess my name and cell number. She told me it would be about a 15-20 wait. She said she would text me me when my table was ready. My wife and I were seated in the waiting area directly across from the hostess stand. After about 10 minutes the hostess looked directly at my wife and called out a name, however it was NOT my name. Finally, after about 30 minutes and after serval parties were seated that arrived after us I approached the hostess stand and asked the manager how much longer the wait would be. He asked for my name, but he could not find it on his wait list. I showed him my verification text I received immediately after checking in. He repeated my name was not on his list. I asked him if he was saying it was my fault I was not texted. He the asked who took my name. I pointed to the hostess standing next to him and he asked me to not point at her. He then offered to sit in the bar area. The bar was full and very loud. We wanted to be seated in the dining room. Infuriated I told him we would be leaving. Apparently the hostess misspelled my name. In either case what difference would it have made if they had only texted me rather than calling names? Incompetence at its finest. Since Covid one must expect and accept subpar service like this as being common place when dining out.
Absolutely LOVE, LOVE this place!If you want a Strong, Delicious Margarita and some yummy chips, salsa and Guacamole for a GREAT price.....this is the place to go!We always have great service and good food!
Great food and better drinks! Waiters were attentive and frequently checked on us. Definitely will be going back again.
Blake and Ricky at the bar are on a whole other level. These guys will speed your drink out in a matter of seconds. It was astonishing to watch- their work ethic and customer service was unmatched.I wish I were a millionaire to tip these youngins 1k each.
We ordered curbside and when we arrived the food is typically delivered to the car within 10 minutes. After waiting 20 minutes we walked inside to pick up our order. The store was in disarray and many tables were not bussed. Our food was finally given to us. After arriving home we began to eat our food, only to find that the chips were stale and the food had a texture that it had been sitting for an hour. This is the worst service we’ve had at the Otay Ranch location.
everything! Never had a bad experience.... always great service and food!
Kids love place I get it with the short staffing but quality off food really gone down hill. Ordered steak was just a ball fat but my kids love the pizza and staff are nice
Burgers never look as pictured on the menu, BUT the burgers we had tonight...WOOOW!! I had Alex's Santa fe with extra roasted jalapeño and the Santa fe sauce on the side. I cannot begin to describe the flavors and juiciness of this burger. The down side were the fries(meh)! Our server was great, I was truly impressed. NOTE the burger is very spicy.
Server was awesome sadly I forgot his name. Food was good except my steak came out still moo'ing. I asked for a MR but it was damn near raw. I still ate a bit of it but didn't send it back. It was veterans day and I know how stressful working that day can be. Drinks were good though.
Overall was good just a bit mor attentiveness from waiter would have bumped up rating. The best part was the El Niño margarita as my fave and the queso with warm chips. I thought the fajitas were ok, we shared and had told staff so stolid only brought one plate. Plus with dessert no extra napkins offered as we were out by that point but our sanitizer helped a little to allow us to clean off our hands.