I placed my order online at 4:45 and the order was given the time of 5pm to be ready. I arrived after 5 and the order was not ready till after 5:50. I was told that they were busy and that they push back order in online to prioritize other orders. So my order was not even started to 535 after I asked and they had dig for the order and said they'll start it now. The whole time the what I believed manager said it was gonna be late and was relatively rude the whole timeI understand the situation was stressful because of all their orders but she was ruder then needed. A man walked in for a pick up order and was given his order in less then 15 mins and when asked by a fellow angered customer why he was served so fast she yelled he was priority and said nothing else. I was finally given my sandwich with a simple sorry its late. This is how you lose customers.
It's very good. I've always been curious about what they do there. So far I'm very pleased
Food was good but the service wasn't. The cashier seemed to have a problem like he hated his job and I was bugging him. I always try to be nice because I've been on the other side and I believe in treating others like you like to be treated. But the guy with ponytail was in bad mood or hes new or something. The lady that took my phone order was nice and helpful.I think people are desperate for workers so they take whatever they can get... and the workers know it so they take advantage. Service used to be good here... but it's getting like this everywhere.
omg this sub was so good I love their fresh bread yummy pickles
Great sandwich. T-Mobile Tuesday got me to try this place and it turned out to be a great place to get a sub sandwich.
Good food but always super slow service. Be ready to wait 30 minutes for your lunch. It doesn't matter how many people work there.
the best sandwich I've ever had the quality of the food is good
Firehouse is my favorite sandwich shop ever! Normally this location is great, but today horrific! There were only 3 types of chips to choose from and my New York Steamer sandwich looked pathetic! The cheese was mostly out of the sandwich, there was no corned beef and only three strips of pastrami, no other way to describe it, PATHETIC! This location has lost my business!!
Food tastes good but really how hard is it to follow directions? I asked for no tomato and I had a half cup of chopped tomato on my salad. Asked for the sandwich cold, sandwich came warm and no additives that we asked for on it. It was good when it first opened and within the last year and a half, it has sucked, not the first time they haven't followed the order. Last time got the completely wrong order. Sad because I find their food way better than most other sandwiches but we will probably not go for a while.
Subway is way better this place sounds like Starbucks