If I could put 0 stars I would. Workers seem to despise people, they lock their doors earlier than their posted closing time, and they don’t care if you ordered something online and you have to pick it up. I was completely ignored when trying to go pick up my online order and the guy saw me walking towards the door and locks it immediately and runs away. Horrible horrible. Don’t even get me started on the “cleanliness” of this establishment. It looks like 8 years olds throw up constantly here. It is disgusting. There is sticky soda everywhere as well as dirty plates piling. I think I would feel safer eating from the floor. They definitely bribe the cleanliness rater. Go to another panera unless you want to be treated like trash!
For the fifth time I've visted here I can confidentiality announce how notable this location operates. This team is incessant to provide guests an absolute gratifying experience. Erick & Rochelle were both astounding as I observed their individual work ethic in a productive, fast paced atmosphere that they performed under in a professional manner. During this observation I saw they had strong coordination, capable of collaborating efforts and simultaneously maintaining exceptional efficiency. I ordered 6 items with a handful of specifications that were executed by this team. I was only let down by not receiving a straw inside my to go order for my iced caramel latte . The latte itself was not served as advertised on the digitized menu kiosk. The whip cream was inadequate in quantity which decreased the overall quality. I paid for a customized extra whipped cream hot chocolate but was let down again !! the amount of whipped cream given was bothersome. If we pay for it we rightfully deserve these drink toppings with no exceptions for holding back delicious drink toppings especially drinks served with whipped cream lids . Utensils were plentiful but they should really add sporks !
Haven’t been to Penera bread for a while and just realized they have updated their menu. Went there for breakfast this morning… ordered the scramble egg bacon soffule, mac and cheese and chicken chipotle sandwich… they were so fresh and Super yummy…??? the staffs were so super friendly! It is a very busy morning and all staffs work together and get the things ready and serve the food hot and fresh! Keep up the good work!!! P.S the Vanilla almond cold brew was surprisingly delicious too and love the comfort music they play~ Chill and relaxing ? ~ Highly recommend this place for a delicious quick bite and drinks! Or just simply relax and enjoy delicious food with friends and family
Terrible service, I went to get a dozen bagels for our mothers day brunch. Couldn't hear what the girl at the register was saying. Gave me the wrong bagels and the slicing was half done and bagels were being thrown around during the slicing.The manager needs to talk to the crew that was there at 8am on 5/8. I will not be getting my bagels there again.
I wasn’t given food I ordered! I watched the woman behind the counter pack my food. Watched the guy on the other side just slap a sticker on it and not check the contents. We were dumb enough to believe our food was included and we were missing a Cesar salad. We tried calling many many times and nobody answered the phone. At 8:00 pm you would think someone would be there to answer. Is this how you make sure not to have to refund money for food not received! Horrible customer service!
The absolute worst service! I ordered online under “Julianna Marconi” 2 bread bowl brocolli cheddar soups, grill cheese, and chipotle sandwich. In the bag came everything but my sides of chips and bread bowls for the soups. I brought it up to a team member and she replied “ We’ve been out of bread bowls since the morning” and didn’t offer to refund the extra money I spent for the bread bowls nor any solution to replace the bread bowls. I went home ate and starting to eat dinner with my husband as I take my first bite a long hair at least 9 inches long….! I pull out of my sandwich… come on Panera! That’s ridiculous,much needed on improvement! Horrible experience
Horrible location. Product is very inconsistent and when you call them they wouldn't admit their mistake. Ordered cinnamon crunch and had no cinnamon crunch on top. I called the store just wanted to let them know about the item, and inquired if the recipe changed. But the store insisted that the recipe is same and my cinnamon crunch may have just fell off during baking. I ordered 10 and my friend ordered 6. So all 16 fell off? Contacted the corporate but didn't get any response yet.
The flat bread pizza was great generous amount of toppings. The salad was pretty poor I asked for extra dressing I was given two small cups of dressing both filled with maybe a teaspoon of dressing each.
Tomatoe soup was Okay. Out if Broccoli Cheese and told that often happens due to popularity. Even though advertised that they have a GRILLED cheese sandwich, it was nothing more than a lukewarm processed cheese* in white bread warmed in the oven. When inquiring, I was told that they bo longer grill, but just warm the sandwich in the oven. At least the apple was OK. However, false advertising and paid way too much for a lunch actually inferior to a grade school cafeteria!, *. I doubt the processed cheese meets their advertised “promise” standards.
Tomatoe soup was Okay. Out if Broccoli Cheese and told that often happens due to popularity. Even though advertised that they have a GRILLED cheese sandwich, it was nothing more than a lukewarm processed cheese* in white bread warmed in the oven. When inquiring, I was told that they bo longer grill, but just warm the sandwich in the oven. At least the apple was OK. However, false advertising and paid way too much for a lunch actually inferior to a grade school cafeteria!, *. I doubt the processed cheese meets their advertised “promise” standards.