Hi everyone who read this, I want everyone to know what happen at this place, the owner of this place is stealing the tips of he's worker's yes is right, he's stealing the tips all the tips that everyone leave there in credit cars he take off from their checks every week, for example if you left $5 on tips in form of credit card that worker is gonna have his check with $5 less that day. I like to advise you to try to leave your tips on bills otherwise the tips are for this stealing owner,
Round table is my go to chain pizza restaurant. The quality of the pizza is good especially when it's hot.The Castro Valley location, while convenient, is losing some of it's appeal. The quality of food seems the same, but the service is deteriorating.The last time I ordered it took over 40 minutes to make my pizza because there was only one person working when I arrived. She had to stop taking phone orders and checking people out to go make a pizza. This time the pizza was ready but all the young lady who was checking people out seemed flustered on what to do.It seems like this location maybe short staffed and really should invest in their people.
First off when you sign up for contactless delivery. and the drive ring the doorbell then makes you sign the receipt that is not contactless. he then tries to hand me the pizza box. I had to tell him to put it on the bench. that is not cantactless.2nd. when you app is very detailed about what I want and I put in 24 wings and 2 blue cheese and 2 rnch dressing that is what I expect silly me right.got 24 wings jamed into a small box and no dipping sauce. how do you eat wings with no dipping sauce? so call the store the first person want's to take my order can't figure out they messed my order. I haven't taken you order how can it be wrong. The second person Leslie says hold on. comes back said she talked to the manager and I can bring the wings back and they will make new ones and get me the sauce or she can give me 15% off the next order. I ask to speak to the mananager. she puts me on hold again and comes back and says he said the same thing. I said what? That I want to speak to him. She then says he is not there. What is going on down there? Why would I want to drive there myself if I ordered delivery?
First off when you sign up for contactless delivery. and the drive ring the doorbell then makes you sign the receipt that is not contactless. he then tries to hand me the pizza box. I had to tell him to put it on the bench. that is not cantactless. 2nd. when you app is very detailed about what I want and I put in 24 wings and 2 blue cheese and 2 rnch dressing that is what I expect silly me right. got 24 wings jamed into a small box and no dipping sauce. how do you eat wings with no dipping sauce? so call the store the first person want's to take my order can't figure out they messed my order. I haven't taken you order how can it be wrong. The second person Leslie says hold on. comes back said she talked to the manager and I can bring the wings back and they will make new ones and get me the sauce or she can give me 15% off the next order. I ask to speak to the mananager. she puts me on hold again and comes back and says he said the same thing. I said what? That I want to speak to him. She then says he is not there. What is going on down there? Why would I want to drive there myself if I ordered delivery?
If I can give this place a zero I would. I placed an order from this location and told them when the delivery guy shows up to my house to call and I’ll meet him outside. I waited over 2 hours for my pizza, I decided to call and ask them if my pizza was ready and they told me that the delivery guy went to a house knocked on the door and left because he went to the wrong house! I asked them if I can just pick up my pizza from the store because that was our dinner and the manager told us no that they were going to close. Worst customer service! This place needs better management.
Over the last few months delivery service has really gone downhill. We used to never have a problem with an order or delivery time, but over the last few months literally every order delivered had some problem ranging from missing items to being over 1.5 hours late. I miss the good service and friendly, accurate delivery people they used to have. Unfortunately, the repeated problems have caused us to stop any further orders from this location.
I will never it’s from this location again we order at 5 received the pizza at 6:20 but it was the wrong pizza we didn’t get another pizza to about 8pm and it was still wrong! The pizza wasn’t cooked all the way so it was extremely doughy
I rate restaurants within its category. Like I will rate fine dining restaurants within its own and fast food within the same category.Round Table Pizza in Castro Valley has been in the neighborhood for a long time. I rated it high because of its service and our experience recently. We planned a last minute birthday party for our daughter and I called to pre-order food for a party that will start after school. The lady I spoke with whom I think is a manager, was very pleasant and helpful. I pre-ordered a total of seven extra large pizzas and some chicken wings to be ready by 3:30pm and she told me that there will be no problem having a party of 14-18 people.We came at around 3:30 pm and we were assigned in their party area. They started bringing out hot pizza and newly cooked wings on time. Guests started to arrive and enjoyed the pizza. The staff and manager came regularly to check if we were okay and needed anything else. They were all great!The pizza - well, everyone should know what a Round Table pizza taste like. It is decent pizza, always good when you eat it at the restaurant than delivery. King Arthur Supreme and the Chicken Garlic are my go-to when we do eat a Round Table Pizza.
No matter when we come in, it always seems this Round Table is always understaffed. Due to this, orders can be slow, which is unfortunate. I now try to order in advance so that my wait is not too long. Food quality is good and consistent.
28 dollars for a large cheese pizza? Awful customer service? Suspect workers? Won't be returning.Attention Castro Valley: yes Round Table has great pizza but there are other excellent pizza places in our town that you can support. The prices and customer service here is awful