Good food, can’t say the same about the service. Simple questions elicit such rude responses from the Asian lady who works in this store. I understand if you get defensive if a customer is trying to disrespect you, but if it’s because of another reason I ask that you please do not take it out on your innocent customers.
Always get the BBQ teriyaki chicken with white rice and macaroni salad. The other food is good also. The service is okay. They will give you extra sauce and hot sauce for free which is a plus.
If I can give the Chinese/Asian lady in the register a 00000 or a negative review, I would. Me and my daughter came in to order some seafood plate and musubi. The lady asked us what we want and I told her and point at the second picture in their menu that I want the seafood combo plate. The lady was very rude and kept making inaapropriate faces and gesture (rolling her eyes and shaking her head). I thought I made a mistake in ordering so I asked my daughter if she understands what the lady is talking about. My daughter doesn’t understand her either. Instead of helping us with our orders because me and my daughter both didn’t understand her, or didn’t know what we did wrong, she kept making rude faces and gestures. We ended up not ordering anything and told her before we walked out that she should not be treating her customers rudely and poorly. We ended up buying food from Chile Verde next door instead and the lady employee who helped us was very nice and acting normal. Employee like that at L&L Hawaiian with poor customer relations, and no kindness at all should not be working in customer service or sales. I wonder how she treats other customers who can’t communicate with her well. If you are having a bad day lady, don’t take it out on your customers. And mind you, you are acting so frustrated not understanding me or my daughter when it was you who has a very thick accent!! I have been coming to this place for like 10 years now and this is the 1st time we were treated poorly. I hope the owner or the manager will look into this. I came in 04/25/2022 around 2:15 pm.Update: I called the L&L place in Carson as soon as we got home to file a complain. I talked to a very nice lady. I asked for the manager, and guess what???? that rude lady is the manager! The courteous employee talked to me and remembered me and my daughter who walked out from their place earlier. She agreed with me that we should not be treated the way we were treated. I was told the rude employee is on break but should call in 30 minutes so I can talk to her and let her know that her attitude is unacceptable.
use to come to this L&L very often over the past 9 years. The food quality was always good and larger portions where the plate wouldn’t even close. To say the least I visited recently, for what I usually order the BBQ mix, substituting the chicken for the katsu chicken now for 17$. The macaroni is soggy now and the portions decreased by a few pieces. Usually even two people could get full now it’s barely enough if you’re hungry. Another thing, they may have changed the breading because part of it retained a lot of oil or something and left it mushy in a few parts of the chicken pieces. Bit disappointed for what I use to expect and the price.
Overall great experience, our order was taken in a timely manner and the portions for the cost are great. I've been to this location multiple times and have yet to be disappointed.
Overall great experience, our order was taken in a timely manner and the portions for the cost are great. I've been to this location multiple times and have yet to be disappointed.
I get the bbq platter and for $15 it can feed you for 3 days. It comes with bbq chicken, teriyaki beef, short ribs, rice and mac salad. The meat is marinated and cooked to perfection. Where have you been if you haven’t tried this place yet?! ?
I felt like I was being served in his home and treated like royalty. So delicious and such an inviting and comfortable environment.
I'm usually not the type to rate low but man how this L&L has changed. I remember if you ordered a full plate a few years back you would be so full you couldn't even get through half of your plate. Now a days they barely even give you any food and that's the truth. I understand times have changed but if you're paying for a plate not a small order you should at least get a generous portion for about 16 17$ not including drink LOL. It's the plain ol truth lol.... the food is now lacking flavor and is mediocre to say the least. I remember coming here and being excited to eat her now I have learned my lesson and won't be returning. I spent about 32$ on two plates of bones and fat in my BBQ mix plate and all breading in my Katsu plate lol. Not to mention the 1 and a half scoop of rice they give you and half a scoop of macaroni LOL.... for a chain this isn't too unacceptable for the prices. I understand we are going thru different times but this place is literally ripping you off and giving you bones and cabbage.... I wish I could be lying.... order here and you shall see..... make shure to grab some sauce and hot sauce youre going to need it to flavor up your meal LOL.
This place always delivers. Something here for everyone. Affordable. Delicious. Flavor, flavor, more flavor. Get some.