At 11:46 pm Wednesday may 25th me and my boyfriend were hungry trying to order food, the person taking the orders in the drive thru working was completely intoxicated. there was nobody else in line just us, Worker tried saying they had no chicken , then they kept insisting that I order 4 of a item I said I only wanted one of. I said forget it and drove away AS I DROVE THROUGH THE WINDOW THE WORKER OPENED THE WINDOW AND FLIPPED US OFF‼️ Good to know this Taco Bell location don’t care about their customers keeping employees that hate their job . Sad
This place has a massive sign that says “open for breakfast” and sign on the door that says they open at 7. It is 7:15 and there are workers inside but all the doors are locked and people are driving up and then leaving because no one is answering. Not sure what is happening but that is frustrating and they are losing a lot of business. I would not try to come when they “open” if I were you.
Service here is really bad. First off, if you go inside, be prepared to wait a long time for your order. 10-15 minutes wait easily, even if you order just 1 or 2 items. They focus on drive thru, don't consider you important if eat inside. I get it, a lot of places are short staffed and all that, but the fact they don't really even acknowledge your presence even if you're standing at the front counter.Went through the drive thru a few times, last time they didn't even include napkins in the bag. (Found out after I drove away and stopped to eat.) The same guy didn't ask if I wanted hot sauce, I had to ask myself. These are just basics of fast food service and they don't do these very simple things.Went inside to eat another time, the employee there informs me they're out of nacho fries for the nachos fries box, offers me a cinnamon twists as a substitute. I say that's fine and ask if we can get the nacho cheese since it comes with the nachos fries but he says "I can't do that for you since you're not getting nachos fries." (SOOOO IT'S NOT THE CUSTOMER'S FAULT THAT YOU'RE OUT OF AN ITEM, IT'S THE RESTAURANT'S FAULT YOU DIDN'T ORDER/PREPARE ENOUGH. AND IT'S ADVERTISED ALL OVER YOUR FRIGGIN MENU BOARD. AND YOU REFUSE TO INCLUDE A SIMPLE ITEM (THAT ONLY COSTS 50 CENTS) THAT IS ALREADY IN THE VALUE MEAL THAT I PAID FOR?!?!) That part didn't even seem the worst of it. The same guy (didn't get his name, they don't wear name badges-- Hispanic male in his 20s) who refused this places the order on the counter (and didn't give out my drink--which is included in the value meal--without me asking for it). The bag falls over, he doesn't say sorry, the cinnamon twists fall out onto the counter and I stand there thinking he's going to apologize or something and replace them with cinnamon twists that haven't touched the counter and get this-- the guy PICKS UP THE CINNAMON TWISTS THAT FELL ON THE COUNTER WITH HIS DIRTY GLOVES AND SHOVES THEM BACK INTO MY BAG! Doesn't say sorry for it and doesn't offer to replace the contaminated ones until I basically beg for it! Very bad customer service, no regard for customer's food safety and very disappointed!
They messed up my order in the drive-thru. Which normally is no big deal but when I pulled back around to ask for them to correct it they said I had to go inside even though i was stuck in line at the drive-thru. When I got inside they keep asking for my receipt they never gave me. I had to explain few times i was just in the drive-thru two minutes ago. When I asked to just cancel the purchase and refund the card. They informed me they could not. Had to give me cash back. Just skip this toca bell not worth it.
Haven't been to TB in a couple of years, and if this is representative of where they are now, I'm unimpressed. Had a cheesy beef burrito. Yuck! Probably the worst burrito I've had in my life.
Always a quick reasonable meal on the go with the quality control you've learned to enjoy over the years
It's taco bell lol whe stopped here to use the restroom and get some morning burritos. I am still mad they took away all the MexiMelts off the menus lol
Stopped late at night for some sustenance. The employee working the drive through was friendly and my order was accurate. ???
Easy to get to from freeway. Went inside and had great, fast, very pleasant, friendly service. The bean burritos were very good. Look forward to eating there again!
Go thru the drive thru if you want decent service..going inside only if you have alot of time to waste. Staff so focused on drive thru on site customers don't have a chance to place an order or he acknowledged ..also place your order on the kiosk I'm side not with and actual person but really. It's TACO ? HELL! It could be worse all staff look at you like you should know the drill moving along..