The chow mein was too greasy and tasted so bland. Not like it used to have more flavor to it..The orange chicken and walnut glazed shrimps are still okay-ish but I think they changed the amount of seasoning.. they just don't taste the same anymore
I usually order a family meal every 2 weeks or so and I always need to wait for a menu item to be cooked at this specific location. Never had an issue waiting for my food to be freshly cooked!Visited this location on 02/16/22 at 9.20 pm. The girl behind the counter rudely said “You must choose from what’s left here in the trays. We need to sell it before closing”What an ultimatum when you don’t have the items that I want! 40 minutes before closing! There were literally few pieces of honey sesame chicken, a tray of old and very dry looking teriyaki chicken, a little orange chicken, little chow mein. I nicely said that I am ordering a family meal, I don’t see what I like and the poor assortment can’t even fill up my family boxes. The girl behind the counter continued with her rude attitude saying “Then you gotta wait 10 min”. I didn’t mind. Told her what my 3 sides were and moved to the side patiently waiting for my food to be prepared. After 10 min or so this same girl filled my boxes and pushed them to the side. Didn’t bother bagging them and giving them to me (they were already paid). Instead, she took another customer that came way after me, help him with his food choice and checked him out, while I was patiently waiting for my food to be bagged. Finally she decided that she has time now to give me my food! Didn’t ask if I needed plates or any extra sauce! When I politely asked for plates, she gave me an attitude again like I am doing something wrong! When I came home and finally decided to enjoy my food the family boxes were not filled up like they normally do! This was the last drop! My husband and I called the manager the following day. We explained what I went through and what we got in the end - some half way filled food that I needed to beg to be cooked! The manager promised to review the cameras and asked for us to bring the receipt next time we visit the location.The visit was today and I had a horrible experience again! I was yelled by the same manager who was not on site, but they called him! He is the GM of this location and the one in the mall. I was accused of lying that my boxes were not filled enough and that my problem was quoting “Madam, you didn’t want to wait, this was your problem”.No Mr. General Manager, my problem was not the wait time! My problem was and is the fact that you have rude employees that want to argue with you about doing their job! Cooking a meal that I am paying for, and FYI there were so many people coming after me pass 9.30 pm that for sure your food was not going to go to waste!The GM was willing to give me 2 plates at no charge. When I told him that I don’t order plates and the issue was with a family meal, he continued arguing with me. I don’t want your free plates mister, I can afford paying for my food! If you are willing to adjust the price on my order as a courtesy, please don’t argue with meand don’t make me get something that I don’t usually order! Plain and simple! I want to spend my money without poor customer service and begging for food to be cooked! Two plates as a courtesy against a family meal - should be an easy math, add and subtract! It is not a rocket science how to calculate the adjusted price! Instead of giving me the Family meal price adjusted down with the price of two plates, in the end I was charged the price of two plates for a family meal! I have no words!Wasted my time and was called a liar!Thanks much!
Worst service I've had in a very long time..... don't come here
Why they always run out of boxes and will give u some container which holds less quantity for what you are paying for. No complaints about food taste but this out of boxes is very frequent at this place..
Very bad service, rude employees. No courtesy at all.
Smaller portion now and very bad customer service.
Stingy on their portion. My oje side of orange chicken came with 4 to 5 pieces. Never coming back here again
Very very busy...but this makes the food fresh and hot every time.
Very bad and poor service need a mature experience preson on front desk all the time to make the service better.
My kids love Panda!!! Really goood!! For every day, super recommend!! @guia_los_angeles