I frequented this establishment at 8:50AM and then again at 1:50PM. They had not refilled the "Passion Papaya Iced Green Tea", an obvious favorite. Or it was down to "Nil", I want to give this establishment the benefit of the doubt. If you see that this drink is a "customer favorite" have 2 (Two) of these lemonade charged drink fountains. Tristan is a spectacular customer service Rep, he was busy with something but clearly acknowledged me and apologized for any delay. Tristan, YOU ROCK PANERA'S!!
Mostly positive. My orders have been correct. However, I just ordered the Fuji Apple Chicken Salad for lunch. I got to work, and on my lunch break, I opened my salad, and found that it had no apple chips. No apple chips?!!! Come on!!! Apple is in the name of the salad. How could you miss the apple chips. So, it was just a chicken salad. I was so disappointed.Well, I had just given the review, and given them 4 stars, until I called to have my salad replaced, and this happened.I called tonight to see if I could come in tomorrow for a replacement. My call was at 9:48 pm. A male answered, saying that the store was closed, but he would take my name, to get me "something" tomorrow.I asked if I could get a replacement salad, and he hung up on me.I called back, and he repeatedly took the phone off the hook, not saying anything.Finally, I asked (into the silence) if the phone was acting up, or if he was deliberately hanging up, and he hung up again (answering my question). When I called back, the phone went to voicemail.I come to this location every day for my lunch...no complaints, order perfect. This is the first time they made a mistake, but when I tried to give them a chance to just fix it, I get an idiot on the line. I didn't deserve that, just for asking for my order to be made correctly, over getting a cookie instead. He should be fired.
This location is always clean when I walk in and the staff is happy to serve you. Busy sometimes but that’s a good sign and they are fast! You don’t have to wait long at all, even during lunch rush. The atmosphere is so warm and relaxing. One of my favorite places for a bite and to sit and relax a bit.
I've been a long time and regular customer of this Panera. Typically everything is 100% and right on with great service and delicious food. Today I had a problem with a fairly large delivery order where one item was missing. Not only did Grant, the manager, refund the missing item, he gave me a comparable item, complimentary! He's very professional and courteous.
It's a Panerai folks, nothing too special. Was surprised by the size of the flat bread pizza, and the price. Great bargain.
The reliability of good food and complete orders has completely gone done. I order delivery at least once a week. Orders keep arriving with small missing items. Chicken noodle soup arrived with no noodles and no chicken, just the broth. Tonight I got the wrong soup completely. The location doesn't answer their phone so I had to drive there which is not the reason I pay $10 for delivery. The manager couldn't give me my money back because he didn't even know that they have delivery! I said nevermind and went home with the actual soup i ordered. I got home and my Thai chicken soup had no chicken or vegetables. How does a restaurant give people soup with nothing in it. Well I am no longer ordering from this location.
Have been wanting to try Panera for years. Finally moved to California where they have one. Was so excited. Turned out to be a horrible experience. Food was good portions were very small food was cold and the service sucked. Waste of 30 buckss
Very first time coming here and I’m pleasantly surprised of how good the experience was. It was cold today and I’m glad I ran into this place. I got a classic grilled cheese with chicken noodle soup. I’m vary happy with my meal and I’ll be back to try more . The Costomer service was also very attentive and friendly.plenty if parking and tons of seating inside .
Complete hot meal that was inexpensive and super delicious. Very clean place. The employees were very polite and service was excellent as well.
The butternut squash soup is so good. I wanted more. I paired it with a chipotle chicken sandwich- Very good. Only thing that was odd was I didn’t get a receipt when I ordered on their kiosk. Nice hardworking staff though. Thank you.