This hotel is absolutely beautiful! The boutique style combined with one of the most amazing staff I’ve come across made the stay absolutely amazing! Location is superb to top it off, easy and quick travel to surrounding hot spots and tourist attractions, but tucked away enough and quiet if you just want to relax. Service was impeccable, drinks and food were fantastic. If you want a relaxing ambiance it is here. The pool/hot tub, to the lobby and restaurant, rooms etc this is the place to go. Peter and Laurie were a pleasure to deal with even before we checked in all the way through our stay, James and Patrick at the restaurant/bar were friendly and a breathe of beautiful fresh cali air! Ali and the front desk folks were also amazing! I don’t Have one thing negative to say here, 3 night stay was excellent! Great job I’ll definitely return!
I love this place!!! A must for a short or long trip.
The entire staff is pleasant and eager to please the customer. Website makes for easy reservations and to check availability. The rooms are well appointed, up to date and very comfortable. I'm a big fan of the coffee system in the room which makes a excellent day starter! The location is so convenient to so may places. I will return when I need to be in Burbank for sure.
This hotel is absolutely beautiful and I loved every minute of my stay here. The rooms are stunning and very clean. I actually went into 3 different rooms because I was there for a wedding and each room was immaculate.The staff was very nice and knowledgeable.For the stick drivers out there, the valets do know how to drive stick.The restaurant and bar is really really good and they offered to stay open late for our wedding party which was so kind.Overall, this is a great hotel that I highly recommend.
I booked this hotel through the Universal Studios website as part of a package. We were celebrating our anniversary with our first post-pandemic trip and I booked this trip as a surprise for my significant other. I called the hotel to confirm that the reservation was made and to request that a bottle of champagne be in the room when we arrived. I was told that my request would be forwarded to guest services. A couple days later I received an email asking about the request for champagne and what my price range was. I told them to keep it under $200 and to charge the price to the room.Fast forward to the day of our trip, we arrived a couple hours before check in (1pm) and were told that our room was not ready yet, but they let us leave our luggage and valet the car. The front desk staff and valet were lovely. They made sure to offer us complimentary waters on arrival which was much appreciated with the extremely hot weather outside.We didn't come back to check in until after 6pm and I was surprised with how unclean the room was. There was hair all over the shower wall and bed. The toilet was dirty and there was some kind of residue in the sink. I was extremely disappointed with the lack of cleanliness, especially since we were told we couldn't check in early because the room wasn't ready and even with an additional 3 hours after check in it still wasn't "ready". To top it off, there was no champagne as requested.It had been a long day and we still had dinner reservations to make so we didn't waste time complaining to the staff, we just shrugged it off.The rest of the stay was pretty uneventful. We did get drinks from the bar and the bartender was fantastic. Super nice and great drink recommendations.On the day we left I received an email from their customer service team (the same one that emailed about my price range for the champagne) asking me to call them. I responded to them via email letting them know it wouldn't be necessary, we had already checked out. Too little, too late.Overall I would recommend this as a decent place to stay, but I wasn't wowed. It's the little things that make a hotel amazing and unfortunately we just didn't get those here.
Good service the people at the front desk are always so kind and attentive. They remembered me when I did a return visit which made the experience better. The rooms are clean and the maid service is very friendly. The valet is attentive and kind. Always making sure you have water if you need it as well. They even left a little treat in my room for me when I had a return visit.
Great location and service! Our room was very clean and modern. Bar is great. Smallish pool area but very well kept. Great value and free valet service (tips are appropriate).
First off we absolutely loved this hotel!!! We were in a bit of a bind when our travel agent placed us somewhere I was definitely NOT going to stay. We received this recommendation, and am I glad we did. Not only did they get us a room for 3 nights during a holiday weekend, my kids loved the pool and the breakfast. I felt taken care of even during a busy holiday weekend. The included valet was the cherry on top. Our stressful event turned into a blessing in disguise. When we go back to California, this is definitely somewhere I would stay again.
We had a lovely stay at the Hotel Amarano - our third visit to this property. The staff is always very welcoming and the in-house bar and kitchen serve great food and drinks. The staff at FYC Kitchen were outstanding providing great recommendations and service. Will be back the next time we are in the area!
The service here is excellent. James, the bartender, is the best for conversation. The rooms are lovely. The food is outstanding. The atmosphere is incredibly relaxing. The pricing is incredible reasonable. I'm struggling to find anything actually wrong with the hotel, with the exception of the music selection that simply doesn't match the vibe of the establishment. Overall, one of the best hotels I've ever stayed in and one I will be returning to in all of my future travels to Burbank.