Worst service ever! After a long day of shopping to get ready for my giving birth, we decided to go get Pollo loco. We were in the drive through for 1hour. Finally out turn to order, the guy asked us to hold for a second.. 30 minutes later we decided to move up and order with the guy. We go up to the window and just said we can't order anything. So we finally go inside and they say they are able to take our order inside. They handled this very poorly, I honestly just feel bad for all the time waisted.
Hi we came to pollo loco and have been waiting in line for 45 minutes and no one helped us or bothered to say that they for whatever reason were no longer taking orders on drive through. They then told us that we can walk inside if we wanted service and just closed the window on us. Their excuse was that they could not give an explanation via the speaker.
The chicken was hot but disappointing. I bought the 8pc with 2 sides but the chicken was skinny and they forgot one of the sides. I would have had more food with a Costco $6 rotisserie chicken. I hope you have better luck.
Went in for lunch it was super busy, they got through orders quickly. Prices are reasonable, quality and food portions are good.If your dining in, the drink station was really messy. The dining areas was dirty, I think next time we'll just drive thru.....???...?
I was very excited about the new beef tacos with dipping sauce, I wouldn't expect a big company like El Pollo Loco to have such a messed up operation!My Dad and I were really excited about the new items.After standing in line for about 20 minutes, with just one person in front of me, I finally ordered my two orders of beef Berria tacos, then after waiting another 20 minutes, the lady called my number then informed me that they had sod out of the tacos!Un believable?I asked for my money back, even that took about 15 minutes.I will never go back there again!Plus I will share my experience with everyone!!!
Decent spot to eat when exiting the mall and someone gets a Hangry attack. Staff was doing their best smile and nod routine Advise having your order repeated and dont be indecisive at this spot.All in all the restaurant was cleanFood came cooked with no mistake.Grub On Folks!!!
Best Classic chicken burrito I've ever had at an El Pollo Loco. Also the biggest. Chicken was nice and juicy.
4 piece chicken combo was horrible. Thebchicken was dry as hell. Aweful. Ordered in the drive-thru at around 6:30 pm. Dinner time. No excuse for over cooked dry chicken from a chicken restaurant. Unbelievable!
El pollo loco is always my favorite specially when dora the manager is there she always treats me amazing most of the employees are awesome except one her name is karla this girl does not know how to take care of customers i want to buy a tostada shell by itself and she tells me no you cant do that , i said yes you can i have done it before and she goed to her supervisor asking if i can trade the tortillas from a combo meal to the shell i said excuse me you did not hear me well i said i want to buy the shell alone noy exchange it for the chips or tortillas that come with my meal and she also charged me $6.00 extra to have 2 thighs in my meal she does not know how to charge she needs more training
It was good. The car line was a little long but once it started moving, it went fast.