I came to this chipotle and one of the male workers came to take my order and half way through my order, he walked away and went behind the other counter and was literally doing nothing but just standing there staring at me and as another customer walked in, another worker which was female came to assist the customer behind me while I was just standing there waiting for someone to finish taking my order. Very unprofessional and I’m never coming back to this location
First got there at 8:50 and my order was not ready. (Was supposed to be ready at 8:40). Second, the cashier says “they’re working on it”. Then I see him go begin to make the order. Third, they forgot my side of guac, which by the way is extra charge. Fourth, came home and found a piece of plastic in my bowl. Won’t be coming back.
Wish I could make it zero. Especially this location. They were out of a major ingredient (bell pepper/onion side), team didn't think it was worth mentioning it, staying stingy with meat portions (as usual) and when I mentioned it she looks at me as if I am offending. Ideally, they should have offered a replacement when I asked for it.Stay away from this location. One in Yorba Linda is more prepared.
I ordered a quesarito and asked for it to be extra crispy. The quesarito came out wilted with cheese barely melted (and not the toasted consistency that the restaurant typically boasts) and I let them know. She told me that she didn't want to toast it anymore and I said that's fine, but not to charge me for the quesarito surcharge since it did not come out at the correct consistency.Genesis then came in with the intention of escalating this and said that I would be charged for the quesarito no matter what and started to talk over me, and was extremely rude and abrasive. I then asked for my burrito to be remade and immediately she said that she was not going to serve me, and stomped out in a flourish. I was standing there and she returned to tell me that she had called the police on me and that I needed to leave, in an attempt to demoralize and disgrace me.A lady in line who clearly noticed the wrongdoing of the manager (Genesis) , had come up to me and asked me to "go ahead of her to have my burrito remade."Genesis then runs out in a frenzy and tells all the staff to not serve me. That I need to "get out" and that the cops are here.I stood there in shock.A burrito remake should not constitute the problematic action of calling the police on an African American woman in casual wear asking for a quesarito.I spoke to the police when they arrived who also disagreed with the reason that they were called. The police encouraged me to pursue this complaint, and provided me their name and case number to access the police report and pursue next steps.Originally, I didn't perceive any difference in this Chipotle from others, only to find out that this restaurant has received copious negative complaints related to food quality, customer service and STAFF misconduct in the past. Now add discrimination/racial bias to the list.It is of no wonder when the GM chose to leave the restaurant in the hands of Genesis, a rogue, insolent person filled with implicit racial bias/prejudice with a penchant for escalating incidents to satisfy her own self disillusionment and a total lack of conflict resolution competence. I have made attempts to follow up with Eren Garcia and Viviana Belmudez, and will continue to make periodic follow ups about this issue until it is fully addressed.
Suggest to not order online from here. When you order online they give you super small portions and the meat sizes aren't worth the price. Better to go in and make sure they give you the right portion size. Staff is friendly and line is fast when you do go in.
I like chipotle but this is definitely not a good location. What meat they put was so dry and burned not to mention I ordered a completely different protein. The tortilla is so hard its barely chewable. Just why????
Messed up order twice. One on another day and one today. I can’t believe they continue to screw it up. They only gave me one side for my quesadilla when I asked for 3. Just sad
I like chipotle but this is definitely not a good location. What meat they put was so dry and burned not to mention I ordered a completely different protein. The tortilla is so hard its barely chewable. Just why????
The staff are always kind, but I regularly receive undersized portions whenever I order here. My bowl I ordered today I requested extra rice through their app, and I had essentially half of a bowl of food when I opened it. Bag was still sealed, so I know it wasn't tampered with. If the prices weren't rising all the time I would understand, but for what you pay at these locations I would like to have more than 5 bites.
I had not been to Chipotle's for many years. The food tasted a little different this time. I think it was the lack of salt and probably the the fat content which made it tastes really great in the past. I suppose with people being health conscious they have modified what they offer and so it was all right. I would have probably salted it more as it wasn't an exciting flavor.