This is the little franchise that could..! In this midst of the worst staff shortage, the manager and service staff are fast, friendly, and intentional about still delivering outstanding service.They have reduced their service to Drive-thru only, lately, but STILL getting it right every time.They may not be able to do it at full strength these days, but they are doing it well. They deserve your business.
While disappointed the Dine-In wasn't available, I did the Drive-Through and a scratchy intercom voice spoke. I ordered a Gyro and when I heard more scratchy intercom speaking, I clarified I wanted a Turkey Gyro. I also ordered a Beef 'n Chedder sandwich. At the window I was told the price was $17.42. The man at the window was in his 30's, hispanic, stocky build with a gray shirt. I handed him a $10, $5, and two $1 bills and a Quarter and two Dimes...$17.45. He opened his register and about 20 seconds later held his hand out to show me a Quarter, Dime and a Nickel and said I hadn't paid enough. Giving him the benefit of the doubt, I added two Pennies to the $17.40 he said I'd paid. He took the money back to the Register then stuck his hand out again with only the Dime and Nickel and Pennies...saying I had shorted him 25 cents. I firmly reminded him I'd given him a Quarter and he finally said something like.."never mind"..and finished the order. When I got home I found I had TWO Gyros not one. The receipt said I'd given him $18 with 58 cents change due. This employee is either incompetent or trying to cheat customers in my opinion. This Arby's will loose a lot of money because of this employee, because I'm not going back there for a very long time, if ever.
Meat was luke warm. With it being lunch time, one would have thought it would have been hot. The staff was very efficient and nice.
I ate here and got food poisoning! Sick for 4 days. The meat on my beef and cheddar was a weird color- greenish/grayish and I ate it anyway. I should have complained so nobody else gets sick. Also the potato cakes tasted strange- rancid. I've been vomiting and worse (I'll spare the gross details) for 4 days! I will never be able eat arbys again and it was my favorite fast food.
Unable to enter and order at the counter we queued up in the drive thru behind a large number of cars. Unfortunately, the queue didn't move for more than 5-minutes so we departed and dined at another restaurant. We will try Arby's another time.
Get the classic roast beef sandwich. It was good. Guy taking order wasn't clear on buy 2for $6. He had to check when it was on the menu in the drive thru. Better training or updates might be helpful.
Super rude sarcastic sassy manger. Bad customer service, long wait times. They get mad and have an attitude when THEY make a mistake. I was polite and soft spoken. He was hissing, grunting, rolling his eyes. Never once 'no problem I'll take care of it". Jus a "yahhhhhh??? Wha u wannnt?" Slammed it in my hands and looks the other way. No sorry or goodbye.
Got my order wrong. Is drive thru only which is understandable but when I got to where I was going to eat, subs distance away, my premium priced brisket sandwich was not in the bag.
Cold food. Did not taste fresh. Old fries. Horrible customer service. I frequently visit this Arby's. This is the 3rd time I receive the same service and quality of food.
Today was the first time I've ever had Arby's. I had heard it was good quality due to the low demand compared to other fast food restaurants. It made sense but I just never ate there because, who eats Arby's right??? My wife saw something about how the meat is made and she said it looked good, so I said we're trying it today. Let's just say I found a new fast food spot. I stopped eating at many fast food places just cuz I regret it after I eat it. This place was goooood. The brisket sandwich with the Horsey sauce, mmmmmmm.