This location never let me down until recently.. keep in mind I go here twice a month if not more... well the complaint i have is about the cilantro dressing which used to be free.. so now its .75 which is fine but don't rip me off with the little one ??..There's the prove
There are 3 pollo loco's close to my house but I'll travel the distance to come to this location. The place is always clean, the staff is super friendly and professional and their guacamole salsa is always the perfect consistency. All other locations I notice will water down their salsas. I'm picturing a double chicken tostada salad. They really pack it up unlike other locations. Definitely come to this location!!!
Close to home and my doggie loves their thighs when we share with her! Usually a lot of cars in the drive thru but it moves fast.
Family Dinner Meal. They forgot to give us dressing for the Salad
Beware Door Dashers! They discriminate based on appearance at this location, you will be forced to sign a receipt and if you don’t sign you will not be able to pick up, even after waiting. I know they discriminate since I would always be asked to sign (their reason was just in case the customer didn’t get their order) until one day it was busy and they didn’t notice me walk in. I waited behind another DoorDasher (middle aged women) and they did not ask her to sign. After she got her order and they noticed I was behind her, they didn’t ask me to sign since they knew I would ask again (politely) why I was signing. I know my face is young, I’m 22 and my beard is hidden behind my mask but that is very rude to assume I’m a trouble making teenager who steals food. The only other restaurant I had to sign due to being discriminated for the same reason is at this Dennys, 5520 South St, Lakewood, CA 90713, don’t support these rude businesses.
I arrived before 10 pm at the drive-through and waited in the queue. Their hours say they are open until 11 pm. When I arrived, I was the last customer and the only one left in the queue, and I was refused service. I had already driven to another location which closed over an hour prior to their listed online hours. All in all I drove more than 20 miles. At $6 an hour for fuel, it’s too much. It’s incredibly rude and disrespectful to customers not to update your hours online. I also arrived prior to 10 pm, which is what they told me they had change the hours to. I was still denied service. They really need to get new management. You can’t drive all over the city. This is beyond unacceptable.
Waited 30 min in line only to get to the menu and be told they were closed. After waiting 30 min to be told they were closed I got to wait longer for the cars still in front of me. From what it says on Google they weren't even suppos d to close for an hour. Not the best service by any means.
Staff is nice. Food is satisfying. They need a little more help as far as number of employees on duty.
The WORST WORST service, lack of food everytime i go and forget items EVERY TIME!!!! Corporate office doesn't seem to care how they are represented, so i won't go anymore, i will miss their chicken
Pollo Loco is great. I love their food. They offer dine in. Good food for a fair price.