We just stopped here. Usually love the food. This time, the pico de gallo was completely fermented. I told the nice gentleman behind the counter that it was fermented and needed to be thrown away. He told the manager who looked at me and said they would make more. An apology would have been nice. An offer to remake my tostado salad that they’d already put it on would have been even better. But what is unforgivable is they continued to serve the rotten stuff to all the customers who came in after us.
The food was a real disappointment, the food wasn't fresh, the chicken was all skin & bone & very dry, & tasteless, & it looked like it had been sitting out for awhile. I had to request that they needed to clean the area before they prepared my food; they were just gonna prepare my food right in top of there mess until I said something. There tables were not cleaned off from the last customers, the whole place was messy& uncleaned & unkept, I was very disappointed, because I've been wanting to try there new dipper food but it really truly awful I wouldn't recommend that restaurant to anyone, I'll never go back sorry!!!! Thank You, S.P.
What I ordered vs what I received. The chicken was so dry I spit it out and tossed the whole plate. Didn’t even bother to tell the manager how bad that plate was. Whatever that tomato slush is I didn't even taste it. I've never spent less time in a food spot and been this greatly disappointed.
I like it!! Was my first experience with pollo loco!
Staff was very respectful, helpful, courteous, professional and honest. A young man, probably his 1st or 2nd day on the job as cashier went above and beyond to treat all customers with respect, but there was a family there that was not respectful to him or any of the staff. My compliments to to him and the entire staff for remaining respectful and professional to that family and all customers. Myself and my family will continue to do business with them. Just an FYI...IF YOU WANT TO BE TREATED WITH RESPECT THEN YOU NEED TO GIVE RESPECT. ALL BUSINESSES ARE SHORT STAFFED AND IF YOU DON'T WANT TO WAIT AN EXTRA FEW MINUTES FOR A GOOD MEAL...I SUGGEST YOU GO HOME AND COOK IT YOURSELF ?
Delicious healthy option as an alternative instead of mcdonalds double protien avocado salad yes sir.
I enjoyed the food but the strawberry lemonade was not right.It did not taste good it tasted watered down and like sink water didn’t taste no kind of strawberry
Over priced food for small portions. Left there still hungry, smh. Chicken were like wings size and the rice was done with two spoon full. Only flavor was the pinto beans. Will never go back. There are a lot of other options in that area. What I mean by over priced is that for that small portion, the price should have been half or more than what they charge. Chicken was dry and no flavor. Had to add salt and pepper
Super fast service here. All the meals are delicious, I recommend the chicken tortilla soup.
We went to this location around 9:18pm to try to get some late dinner. We ask the worker if the place was closed since the sign posted outside said they were open from 10-10pm and he said YES they were open. We thought that maybe it's New Years and they might be closed earlier so we ask again and the worker said YES they are open and can take orders. So we placed our order and wanted to use the restroom to wash our hands cuz of COVID protocol. But the store manager, Elizabeth, blocked the entrance of the restroom with The trash can and said that we are not allow to use the restroom because they close at 9:00. It's confusing because the other worker stated twice that the store is still open and we already paid for our order. So we had no other options but to wait for our food without being able to wash our hands to dine in. The food came out quickly but was cold. If I'm not mistaken, this could possibly be old cooked food and who knows might even get some spit on from the manager. I believe this might be an act of prejudice against minor thinking that we do not understand the hours of operation. I believe that I was tricked by this store and was forced to consume old cooked food. I feel like I've been cheated of my consumer's right to have good customer service. I would like to have someone contact me regarding this unfortunate matter. I feel very discriminated at this location on 2820 Lenwood rd Barstow CA 92311. I think the store manager just wanted to leave early and refuse to fulfill her commitments as a ethical manager