1 Dozen Donuts 22.17 Came with a free human hair stuck in the chocolate frosting of a maple bar. After the employee handles most of the donuts I bought, she replaces the one with the embedded hair. No offer to pay me back or any extra for my troubles. No one cared if I was disgusted and loat my appetite .... !!!
Great cookies & Donuts
Prices went up since I last remember for my Bakersfield visits. This location does not get much product for sell and difficult when you have limits available. Thump cookies were 3+ days old which is a bit odd to continue to sell so I did not buy the kids the small cookies. Wish they had more availability.
So disappointed in Smith's. Use to be "the" bakery of Bakersfield, but it's gone downhill. I called to order a birthday cake...simple 8 inch round with flowers. I was told that I couldn't get it decorated because they decorator was on vacation. I can't believe that Smith's doesn't have more than one decorator! It was May, and I'm sure there were many graduations and weddings happening? Anyway, I was told I could just get a plain iced cake. I said ok. I had a gift card and was told I'd have to come in to pay for it before the day I picked it up. Ok, fine. The day before I was to pick it up, I go to pay for it and I'm told they cancelled my order because there's no decorator!! I asked, why didn't you call? Her answer, "I waited to tell you, when and if you came to pay for it! So now...day before I was suppose to get the cake and I have no cake!!! And...no apology from the sales girl. Bye Bye Smith's....Hello Sugartwist, Sweet Surrender and GhilaDolci!
Nice service, cool place. Good food
My wife loves the super rich brownies.
We came here thinking we’d get the same friendly service as rest of your locations but were very disappointed with the worker’s attitude towards us especially because we’re Hispanic. She was very impatient with us and then shorted us one thumbprint cookie. Mind you we were the only clients. The pastries were delicious like always but the service was so disappointing. Hopefully she’ll get a talking to.
Nationwide is always clean and wonderfully arranged. Thief deli is wonderful and smiths cookies are always worth the stop
They best cookies ever brings back memories of my now grown kids that I had to ship some all they to Texas bec. she's pregnant and was craving specifically Smiths cookies.
Why make people order days ahead for cakes when you take down the wrong time and the cake doesn't even arrive at the time you had? Really disappointed with the service, I understand being short staffed and the covid thing but that's 2 errors on your part. Party has passed.