Extremely slow and incompetent service â the restaurant was nearly empty. I ordered spaghetti and meatballs (seriously, how much more basic could that be). It wasnât until the other two people with me were served (finally) that they told me the meatballs were still frozen and wouldnât be ready for another 15 mins. Now this was just an everyday dinner out ⦠just something basic. Wasnât expecting anything more than a 2-3 star experience⦠no chance of that. To be fair the Shrimp Portofino, one of the lighter dishes, was really good and the fettuccine Alfredo with shrimp met expectations.
Unfortunately Short staffed as a lot of other places, inside smelled like sewerage very badly, location looked clean beside the smell, staff was very courteous especially the one waitress they did have that day, but the food I had was distasteful.
We had a reservation at 8 and we was seated but the kitchen, the place was empty they couldâve sat us anywhere.. then we had to listen to the executive chef complain and talk down to the waitresses. We didnât get our food until 930 by then we were fed up and just ask for food to go. so we was there a whole hour and a half before we got our food on top of that it was a waitress cooking or steak which then she said I hope they are not well done because we ask for them medium well. so that means she didnât know what she was doing. The kitchen staff was so unprofessional I wouldnât sit anyone by the kitchen
We had never tried this restaurant so we decided to do it. Well the place was about a 1/4 or less full. Our sever showed up quickly and took our appetizer order and drinks. Those came relatively quick. We placed our food order and the wait started. It was easily a 45 minute wait for our food. The server came back three times to apologize and we new it was the kitchen because we were close Enough to see it. They looked like they hustling but maybe just short handed. We finally got our food around 915 and we originally sat down at 745. The food tasted good so I guess it was worth it. The beer selection could be better.
Food was great and server was attentive to us. Service over all however and food times were slow. Restaurant was maybe a third full. Mainly when we arrived for Our reservation at 8 PM there was no host to greet us for 10 minutes before anyone said anything and all I heard is Iâll be right with you⦠It was 20 minutes before anyone got us started to honor the reservation⦠then waited a little bit longer for our table to be ready. This wouldnât be a big deal if I had walked in but I had made a reservation and as a result we didnât start our dinner till 8:30 PM a full half hour after our reservation start time.
Wasn't the best experience. Arrived Friday evening at 6pm. Got seated and it took about 15 minutes to get a server. Not very busy night, half of the restaurant was occupied when we arrived. Ordered appetizer and entree. Appetizer came out hot and fresh, entrees came out borderline warm. Food tasted good but temp could improve. Service was the worst part unfortunately.
Service very slow
Took Mom for Mother’s Day. On special holidays, we never typically have a high expectation of being overly serviced, as the staff tends to be overwhelmed with people that only go out for special occasions. That was NOT the case this Mother’s Day Sunday. We had 1 o’clock reservations, we were seated as soon as we got there at 1 o’clock. That was the 1st plus, as I expected there could be a bit of a wait. Next our server, Carley, was amazing! Always making sure we had what we needed. Never skipped a beat. Was on top of refills, without hesitation. For being an Italian restaurant, the steak special was out of this world! The steak was cooked to perfection, thanks to the watchful eye of the manager. She made sure our meal was delivered hot, and the steak was cooked to the right temperatures. It was a great day to celebrate Mom! And thanks to the macaroni grill, we had a great meal and a wonderful afternoon! We give this restaurant an A++
Mother’s Day weekend was very organized!
Was put in a back corner with no one else around and they seemed to forget about us.