El Pollo loco is very frustrating to me because it's hit and miss as far as quality of food. Every other time I go there I am sadly disappointed. Why why, because on these occasions the chicken is so dry and shriveled up and hard that you can not eat it. Or they give me such a tiny amount of salsa when I purchase extra salsa and I get home and there's just three And they are very tiny. So I will be sad and disappointed and wait and then maybe a couple weeks will go by and I will just really crave the chicken and I love that salsa and I don't eat anything else I don't want any sides I just love the salsa on top of the chicken and it's wonderful except when it's not wonderful so there's the frustration and it's literally every other time. So the last time was okay I actually did get the right amount of salsa which I requested three times and I had to open the bag at the drive-thru window and show the young lady that they did not give it to me and I paid the price they charge for a pint side dish and they didn't give it to me so they fix that and the chicken was actually okay so I enjoyed that dinner. I'm a little afraid to go back though because this is the turn of the rotation where it's going to be dry lol. I've actually looked up several times how to make it at home and I'm about ready to go that route it's the combination though of the flavor on the chicken the grill and the salsa all together that makes it so good so I don't know if I'm going to be able to duplicate that at home we'll see. And I just realized this is a really huge comment lol.
I usually have a very pleasant experience but sadlyNot this time. All the chicken was burnt and dry. As soon as I got to the window the staff didn’t say one word not my total, hello nothing… So I just said hello handed them my card. They opened the window to give me my food and card back and once again didn’t say one word and just shut it right away. Didn’t get any salsas and I got the wrong sides. I would understand if they were busy but I was the only one in line. Very disappointed.
Update. After leaving a review with the online website they contacted me and apologized for any issues that I had. And I should have probably been a little bit more understanding considering covid and how hard it is right now getting employees to work for minimum wage considering they can sit on their butt at home and make the same amount of money. But plain and simple the fact that management reached out to me and apologized is pretty awesome. My only issue still is going to be that I think they're a little overpriced that's why I would have lifted it to five stars but $3 for a BRC burrito is still a bit extreme and 250 for a pretty small Taco is also pretty darn high.I will never eat at an El Pollo Loco again. $3 for a bean rice and cheese burrito and $2.50 for a tiny and very dry Taco al Carbon. Came to $5.90, I will be going to Del Taco from now on, same amount of food for $2.16 and way better quality.
Waited more than 15 min for my order due to them running out of a product and being unable to find replacements. All the while never saying anything to me and the rest of my order sat getting cold and soggy.
Terrible. I ordered a 3 piece meal and took it home to eat. They had given me a wing and a drum stick. It was just short of $12.00. Absolute rip-off all because of someone of not doing there job.
Service was good. The manager was kind(he took our order). The burrito my Son ordered was pretty big and they use real chicken in the burrito but it was alot of filler with more rice than anything. I ordered the chicken nachos. I wasn't impressed. It was small for the cost and they used synthetic cheese and not much chicken.Not my favorite fast-food Mexican place but it'll do in a pinch. Maybe it was what I ordered.I honestly doubt I'll go back.Location was easy to get to...so that's a plus.
Always love their food. First time my man ate there and he really enjoyed it.
The line took very long, they had run out of Tortilla soup at 1pm, they didn't pack napkins or utensils, they bagged my food in a Jack in the Box bag, they didn't offer a cup holder for one person with 3 drinks, and to top it off they rushed me out! I believe more training needs to be implemented at this location.
Good food, senior discount, provides plates and silverware, plenty of salsas and double bags heavy food. We buy for our several employees a few times a month
This place is complete, great service and good food