As always this place has delicious food. I've always enjoyed Panera Bread and even though it's my first time to this particular location it's no different than the rest. They had indoor and outdoor seating with heaters which was excellent experience since there was so many of us we decided to sit outside and we did not freeze.
Sandwiches, soups, salads, and now, flat bread pizzas served as hearty, healthy, wholesome comfort favorites elevated for the health-conscious. A decadent bakery section and selection of hot and cold beverages rounds out the friendly, inviting dining experience.
I love Panera but the staff have been careless lately. I ordered online and went to pick up. They couldn't find my order. Also, is anyone having an issue with them hanging up when you call? I have tried several times to call but the phone rings until someone picks up and hangs up. What is going on with them???
My husband has the monthly “unlimited sip club” subscription…. Well, their drinks are not fresh. He drank the agave lemonade (nothing else) which I tried and I told him it tasted funny. Well, within 30 minutes of drinking it, he began to wretch and vomit! Ruined his day… We told the staff there the next day and the only response he got was, “sorry”
I enjoy Panera.. the soups and breads are delicious. I don't like the new way of picking up your food.. and the pizza they are promoting has the quality of microwave pizza.. I will go back to soup and sandwiches..
Usually one of the better Panera Breads in the neighborhood, but not today. Place seems like its going down on both food quality and customer service. Talked to night manager (Grace) for black gunk on my pizza. She kept referring to the black stuff as to natural blackening of the flatbread when it was processed at the manufacturers. I knew what she was saying but this was not just over toasted bread. It was a tar like substance, which I showed to her by rubbing my fingers together and showing her in fact it was sticky, ball of black gunk. I referred to her that maybe her pizza ovens were dirty and she snapped at me saying "No, we cleaned them in the morning". She then sort of offered me a remake of the pizza, but with a very negative connotation. "You want me to remake your pizza or you can do whatever you like." Lol this night shift manager on 12/19 name Grace was either on something or was that time of the month. Super rude, so I asked her to just give me a refund as the ovens did not look like it was cleaned in a while, crusted black all over. She then gave me more of that hilarious attitude while processing the refund. She did not apologize even once in this entire transaction. Funny how people who are suppose to lead others in catering to customers acts this way. Such a shame to see this kind of negativity and unprofessional face from Panera bread. This was a good location, will be speaking with corporate and hopefully get some internal training over there and perhaps additional cleaning maintenance? Ruined my families night and appetite, hope she gets to eat some of her own cooking in the future. Word of advice, dont try to cover up sloppiness by demeaning customers by lying to them. I didnt want to make a scene in front of her employees but she needs to take responsibility. Many people who go there are well educated unlike some, so dont think your above people because of your title. (Which means nothing to me, but a whole lot to your employees who are watching you.)
Came here today for the soup and half sandwich special, because I did not say the exact words Panera Duets, I was charged $3.00 more than the $7.99 special price. The manager blamed it on Corporate!Then said if we came back to him after eating, (even though we had the receipt in hand), he’d refund the $3.00. Stupid!!!
Awesome bagel and coffee. Dining area was not very clean. Service was a decent wait time.
The food is decent. For me it's very hit or miss. There's some things I like a lot and others I don't like at all. The hot sandwiches are pretty good but I'm not a huge fan of the cold ones. The flatbread pizza was more bread than pizza but the flavor was ok. Out of everything, the soup is my favorite, especially the chicken noodle. I do think it's a little overpriced for what you get though.
Went to Panera for the first time in a while looking to switch it up from my usual. Food was average, not great but not bad although a little pricey. I can say the dining area was fairly nice with trendy but comforting lighting and a cool feel, although the music was quite loud and distracting while trying to work in what I assumed would be a peaceful environment… I can’t imagine conversation would be great with it so loud either.