This was our first stay here and we loved it. We booked the frozen suite and it was nicely decorated and very spacious. We included the breakfast package and the food and buffet was also good. It was about a 10 minute walk to the downtown Disney entrance. We would definitely stay again.
Place was great, a 15 minute walk to Disneyland, nice pool and HOT TUB! Price is right for what you get. There is a shuttle to Disneyland as well but we walked it, very clean, safe and simple to get to Disney.4/5 because the room did not have a safe, and not quite enough charging ports like a more updated Holiday Inn. Customer service at this location however, is top knotch!
While the room left a little to be desired, the hotel overall was great. I have nothing but high praise for the front desk staff, specifically Lukas. Friendly and attentive - he was quick to help and answer any questions. My card declined on initial visit (travel restrictions, oops on my end) and he was understanding and nonjudgemental.The restaurant served some pretty good pizza and kids eat free with an adult meal, my niece loved it. However, no continental breakfast which complicated a few things for the trip, but not a huge biggy.Walking distance to Disneyland if you're daring enough with children (ask Lukas for the secret hint).Would recommend on customer service alone!
Hotel is not "1 block from Disney" as advertised. The one block is from the back entrance that only employees go through. It was a 25 minute walk to the park entrance. The additional add on for breakfast that you pay so that you can get "free breakfast" is actually not free. I double checked with multiple different people that our breakfast was free and they all said yes with no caveat. I even checked at check out and they said we weren't charged but was later charged for a portion of my breakfast because my kids didn't order off the kids menu, which I was never told they had to. The room was large and my kids liked the star wars themed room but it was definitely not well cared for. I will never stay here again and will discourage anyone that asks me from staying here as well.
Wonderful staff, very quiet rooms, comfortable beds, and decent rooms. The pool is VERY warm and nice, the hot tub was a wonderful way to relax after being on our feet all day. It's a bummer that they charge for parking and don't have breakfast, that would be much better.It's about a 20 minute walk to the Disneyland gate (you're right by the parking garage), I would probably stay on the East side of the park if I were to come again (it's a shorter walk).While you're in the area you HAVE to go to the Bronx Sandwich Company, it's the best sandwich I've ever had.
They let us check in early when we arrived sooner than planned from out of town. Staff was so friendly when my daughter was sick and we needed constant help with extra bedding. Disneyland was so close! The beds were comfy and the place is well kept.
I’ve stayed at several hotels near Disneyland over the years and this one was by far the best. Rooms are clean and modern, lots of amenities including fitness center, pool and splash pad for the kids. All the staff are nice and engaging from the check-in desk to room attendants. And the on-site restaurant has great food at reasonable prices. Emilio was our server both days we were here and he was really attentive and friendly. I hope to see him the next time we visit.
When my wife and I checked in on the first night, we had quite a few issues with our room. Our heater didn't work, the bathtub filled up with water, the water didn't get hot, and the smoke detector repeatedly went off. Thankfully, we were placed in a new room the following morning with no issues. The beds are super comfortable, and the Onyx restaurant was our favorite part. We were unaware that when booking your room, you can get breakfast included, which we will do in the future. We went to the Onyx every morning for breakfast and once for dinner. The food was phenomenal, and the service was wonderful. We are appreciative of Maria, Emilio, Sergio, and of course, the cook and the other staff members whose names we did not catch. They were all so kind, friendly and funny. Thank you for making our experience so outstanding! We will definitely be returning here on our next trip. 10-15 min walk from the park depending on how fast you walk. Also the little store market they have in the hotel has everything you need. Reasonable pricing for water, snacks, etc. Staff at the front desk are kind and respectful. Thank you for making us feel welcome. Until next time!
This is currently our favorite place to stay when visiting Disneyland. A few things to know;1. They do charge for parking but there is plenty of it. Some other hotels in the area run out!2. It is actually walking distance to Disneyland - Walk south on Walnut, turn left onto Magic Way, and take the second right onto Downtown Drive. Walk directly into Downtown Disney via Downtown Drive. (Do not take the bag check on the left side of the street next to the Stitch Cast Member Lot. That bag check is for Cast members and they'll turn you around back to Downtown Drive). The bag check you'll use is at the end of Downtown Drive (on the East side of the Disneyland Hotel). The walk takes about 10-15 minutes.3. The hotel has a hot tub to soak in after walking all day.4. The hotel is clean and super easy to get in and out of. Walnut St is a far less busy area surrounding Disneyland and you won't even feel like you're staying in a tourist location.The bag security area of Disneyland is also way less busy on this side of the park since most everyone uses Harbor Blvd to enter (just don't enter the Mickey and Friend's parking garage).5. The hotel room has a fridge so pack food to save money. You won't feel like eating out after walking all day.6. The hotel is in a quiet location of the Disneyland Area. Unlike the hotels on Harbor Blvd, this hotel is located on Walnut St in a diverse middle class neighborhood typical of Anaheim CA. You'll see other Disneyland walkers but not nearly as many as you'd see on Harbor.Other tips...1. Consider doing what we do - Go to the parks when they first open since the ques are short, leave the parks around noon or 1 pm and rest at the hotel for a few hours, and then go back to the parks in the evening. You'll breeze by hundreds of worn out tourists and save your feet in the long run.2. If you want to eat out and Downtown Disney is too busy to get a table, consider eating at the Grand California Hotel in Downtown Disney. They have a buffet restaurant and a couple of Cafe's. The prices are a bit steep but there are less people. Additionally, you can access it from Downtown Disney or directly from the California Adventure Theme Park.Hope this helps!
It was a very convenient hotel to stay at and with my three granddaughters we had the Frozen room was decorated with the Frozen characters with two separate rooms with French doors separating them the couch in the one room with the kitchenette folded out to her full size bed. And the French doors provided some privacy with the two queen-size beds in that room I think whenever we go to Disneyland in the future this will be the place we stay the prices well worth what you get and it's only a block or so away from where you park to get into the park itself