Ordered from here wanting a few days of food due to surgery recovery. Ordered BBQ wings along with other food. Other food just so-so, but then found BUFFALO wings. Called and they said they'd send the correct wings out, but owner called back: warned me to give full information on original order next time. Excuse me? You have the order for BBQ wings. "Yes, but address is not on original order." (So how did they deliver it the first time without my address?)Delivery guy drops off wing order and left with buffalo wings. I opened the new bag: more BUFFALO wings! Seriously? Called back and told NY Pizza I won't be ordering anything from there again..2 Stars? One for each of the delivery guys who were polite.ZERO for customer service and less for an owner chewing out a customer who didn't do anything wrong.
Their pizza is the best. Plus they deliver till midnight. This has helped me a lot.
Not the best pizza out there, but it's pretty good. Their garlic bread almost outshined the pizza pie itself, which isn't the best thing to say about a pizza joint. Anyway, I ordered the combination pizza. It was better with a side of ranch.
Really bad experience, very disappointed. I'm order just 3 slides no one take my order I'm Wait for 15 minutes and nobody care my order. But we'll obviously for 3 slides I'm not a real costumer for them
Best pizza I've had in Alameda. It's cooked in a slate oven, proper style. Just right between thick and thin. Quality ingredients. Nice homey shop. Had less of a fast food feel to it than the location in SF.
Pizza: DELICIOUS!??Employees: VERY nice, polite, respectful, and professional!??
Disappointed ? no flavor. I don't like giving bad reviews and am doing so hoping that it helps them improve.
My friend and I had a bizarre experience at this place this last Sunday, 7/18/2021.First, there's a poster in the window at the entrance saying masks are required to enter. Fair enough; there are no mask mandates currently, but the business has the right to make that requirement if it wants -- except that then nobody working in the place was ever wearing a mask at any point. So it seems like nobody ever bothered to take the poster down and like there's no awareness that that poster is even still up in the window.My friend and I went to the counter, we conferred about what pizza we wanted to order, and then I gave the man at the counter the exact order for the pizza we wanted. My friend then started talking to the man about maybe getting a salad and what the options were for something to drink with dinner. While my friend was mulling over the beverage and salad options, the man turned to me and asked what I wanted to drink, and I said, "I'll just have regular water." My friend then gave her salad order and said she would also have just water. Having completed our order, we turned to head for a table, when the man said, "And what about the pizza?" (Huh? I had already given the order.) I patiently repeated the pizza order I had already given, and then my friend added, "Oh, and please sprinkle some oregano on it at the end."After we had been sitting for a few minutes, the man asked my friend if she wanted the salad to go, and she replied, "No, we're eating here." A few minutes later someone else brought my friend her salad, with dressing on the side in little to-go containers. No sign of the waters we ordered. My friend asked the man behind the counter for water. He got a cup of water for her and put it on the counter, but did not in any way register that she had already ordered a water, let alone that we had ordered two waters. After a minute, I went to the counter and asked for a water. Not only did the man not in any way register that I had already ordered a water, but he gave me a quizzical look and started to gesture toward my friend and her water, as though it was beyond his comprehension how we could want another water when he had just given us one; blessedly, that thought was arrested before it was fully expressed, and he got another cup of water and put it on the counter for me.When our pizza came out of the oven, the man put it on the counter for us and I took it to the table. No sign of the oregano my friend requested. My friend looked around and saw some shakers containing something that might have been oregano, and asked the man if the contents were in fact oregano. The man replied yes, without in any way registering that my friend had previously specifically requested that he add oregano to the pizza.At no point were we given or offered any plates for our pizza. We made do with napkins we placed on the table.I've given a two-star rating rather than a one-star rating because the pizza itself was in fact pretty good.My friend later suggested that much of the bizarreness we experienced could be explained by the business having virtually no customers who eat in, and being almost exclusively a takeout and delivery business. I suppose that could be so, and that management therefore doesn't even bother to train the employees about service for customers who eat in. It doesn't explain my having to repeat the pizza order after I had already given it, though; nor does it explain the sign mandating masks while the workers go maskless.
I don't know how, but it's great. This and A-Town are my favorite pizza places in Alameda so far.
Best pizza in Alameda...and I know pizza.... The crust is awesome... Tastes great by its self... Sauce is not runny or thick but a perfect balance. The veggies are fresh. The meat cuts are the way I like them, thin but quality products. this place is very good