The service here is awful. They take forever to get you your food and 9 times out of 10 the order is not correct. Managers are not managing well. I hear no communication between managers and employees. It isn't operated how it needs to be.
This McDonald's needs some tender loving care. It was very, very dirty. Actually the dirtiest McDonald's I have ever been in.
Ordered on the app for inside dining. Arrived and saw my order on the screen. After 10 minutes It disappeared from the screen but was never called from the server counter. I inquired and even repeated back to three employees. After nothing (and NO offers to further assist) I simply left with nothing. Had other things to do. There is no remedy or way to report on the app.
Extremely slow, rude workers. They couldn’t figure out how to redeem my 4500 points for a free large frappe and kept insisting I was just getting points. I explained to them several times how to do it, because I’ve done this at several locations. Had to get a manager and they handed me the receipt and slammed the door without saying sorry. Please hire some new workers who know what they’re doing! Easily the worst location I’ve been to in NWA.
Coffee had grounds floating on top ugh second cup they gave me did too third cup was freshly made I didn't eat so idk how the food was tables were all dirty except two I sat in one took me awhile to find one bathroom wasn't very clean either
This place is nasty and looks like it hasn't been cleaned in months. Not to mention, the store manager was at the front counter doing paperwork and ignoring everyone else including the customers. After standing there trying to get her attention for about 5 minutes I decided to leave and I won't be back!
This location is ridiculous you sit in the drive-thru for 20 to 30 minutes no matter what time A-day it is extremely extremely slow and then they can't even get your order right and then when you ask for a refund or for them to fix your order they refuse this is the 2nd time I will not go back to this location And both times ordered on the app so I had proof that they got my order wrong... whom ever is the store manager here is slacking tremendously....
This has been my favorite location for years, I've always enjoyed it. My last few visits I have noticed it is messy, over all poorly maintained. Today was not busy at all, in fact I was the only customer dining in. Most tables were not clean and there was trash all over the floor. The leather on the booths was rather sticky. I'm sure employees do not get pay enough to deal with this, but I know they can do better.
Stood at the front counter with my boy for five people behind the counter kept looking at us never acknowledged our presence to take our order so I hollered to get their attention and the Lady said I would be a few more minutes. No I don’t think so we left in the men’s bathroom smells like somebody peed all over the walls sink floor whatever this location is plum nasty And needs new management that cares!
This place is horrible at their times, sat and waited 40 mins for 30 chicken nuggets and I had already waited so long I wanted a refund and the manager shay was very rude about the refund and was aguring with me that it takes 40 minutes for some chicken nuggets. Worse Mcdonald and not very clean either. Never going back again.