Still some of the best pizza around!! Epic Stuff Crust!!
If you’re wanting to eat at home and have a really great pizza, this is the place to get it. Ordering online is extremely convenient and do you know exactly when your pizza is coming as you can monitor the arrival time on their app. Pizza has always been hot and fresh when it arrives.
At 1705 on 19 Dec. 2021 I placed and paid for an internet order with my local Papa John's (2810 W Walnut St, Rogers, AR 72756). At 1835 I called about the order since the "tracker" showed the order delivered. After several minutes and numerous exchanges between staff it was discovered that my order was still there.I was assured the order would be on it's way shortly. At 1858 I received a call from the store asking if I lived above a "Tire Shop" (some research found that a tire shop is on the OTHER SIDE of Town). Even though I have been ordering from this Papa John's for the last 10 years it was not possible to find my home this time....I agreed to drive over and get my order; even though I had already paid the delivery fee.I arrived at the shop at 1920 only to find my order cold, no apology from the manager, and of course no offer to ReMake the Order or Refund even part of my purchase. Inspection at home Found the order correct but Quality was lacking the "Bacon Jalapeno Popper Rolls" for instance were the regular "Jalapeno Popper Rolls" with crumbled bacon tossed in the box (I have a photo). Over the years Papa John's has been my preferred Pizza ....this incident changes that.
Delivery driver was cool, they messed up the order though. Ordered two pizzas, one sans pepperoni, and pepperoni was on both anyways.
Missed the Papa Dia, and my chicken wings. Do alot of business with Papa John's, and two items missing is pretty bad.
Always the best pizza around as far as I'm concerned
Never got order, when I called they said it was delivered, check your front door. Wasn’t there! Didn’t offer any compensation; didn’t even offer to make again or give credit. I left a 20% tip too. My kids and I are eating PBnJ’s, HUGE disappointment. Won’t use them again, do better Papa Johns.
Called in my order and when I got there they never made my pizza. The lady with died haired was very rude she didn’t seem to care. Most of the people working seem to think it was funny. After 15 years as a loyal customer I will never come back.
We received everything we ordered from an exceptional delivery person who arrived early with our entire order plus the grated cheese packets & pepper flake packets were in a small bag with plates & napkins. He was courteous, polite, & early. The food was fresh & hot & tasty for all of us. We ordered 3 special made medium pizzas, cheese bread sticks, brownie, grated cheese packets & pepper flake packets. Thank you for a great experience on our anniversary family trip.
Placed and order online, quoted and hour delivery time, called after an hour and a half to inquire as to where order was. Was told that they were busy and that my order hadn't even been prepared yet after an hour and a half. and would be at least another hour or more. Have had many previous orders very successfully from this location, but this seriously takes the cake for poor service and lack luster customer service.