Nuevo Vallarta Mexican Grill

2703 N O St Suite A, Fort Smith - 72901
32 reviews
Mexican Seafood Cocktail Bar
(479) 769-2881

My fiance and I have ordered food from here multiple times as we live about a block away. It's been pretty decent every time until tonight. Once we got our food home my fiance was eating his food then began gagging and proceeded to pull a piece of chicken out of his mouth by a long strand of hair. The hair was, literally, tangled around the piece of chicken. He took the food back to the restaurant and let them know about the situation. Once he did that one of the women working there started speaking Spanish and basically called liar because the cooks have short hair. Thankfully, my fiance is fluent in Spanish and was able to defend himself and call her out about her being disrespectful. She also had the audacity to say that the hair was a white person's hair. I'm not entirely sure how she could tell that just from looking at it... Long story short he had to get upset before they offered him a refund for his food. The food may be good but the disrespect, lack of hygiene, and poor service isn't worth it.

My fiance and I have ordered food from here multiple times as we live about a block away. It's been pretty decent every time until tonight. Once we got our food home my fiance was eating his food then began gagging and proceeded to pull a piece of chicken out of his mouth by a long strand of hair. The hair was, literally, tangled around the piece of chicken. He took the food back to the restaurant and let them know about the situation. Once he did that one of the women working there started speaking Spanish and basically called liar because the cooks have short hair. Thankfully, my fiance is fluent in Spanish and was able to defend himself and call her out about her being disrespectful. She also had the audacity to say that the hair was a white person's hair. I'm not entirely sure how she could tell that just from looking at it... Unfortunately, we didnt have the forethought to take a picture of the hair/food before he took it back to the restaurant. Long story short he had to get upset before they offered him a refund for his food. The food may be good but the disrespect, lack of hygiene, and poor service isn't worth it.

The food was good, however the service was laking. Our waitress stayed in the back for the most part, she never checked to see how our food was or if we needed anything. The only refill anyone at our table received was by the kitchen staff that brought our food out, I never received my margarita and didn't see her again until we were almost done eating so I just said forget it. It's not my responsibility to track down staff to have them do their job.

I recommend this restaurant if the two hispanic women are running it. My boyfriend and I ate there last night. The co owner was rude, did not bring me my food. We had to ask a different waiter for my food. Then when I received my food it was cold. The reason for this, the restaurant was full when we arrived. It was two of us and there were only two tables for two ppl to sit. The owner wanted us to sit at the door and my boyfriend asked if we could sit at the other table. To make long story short the co owner did not like that. Then I ordered a margarita (which is nasty, premade) I didn't like it and my boyfriend asked for a different one. The co owner definitely did not like that. So the co owner took his frustration out on me by Not bringiIowang me my food! Unprofessional & spiteful!

Fort Smith NEEDED this type of authentic Mexican grill restaurant! I've struggled to find a good one around this town. The hospitality here is very nice and the food here is definitely prep with so much love and attention. Our server name was Angie and she was very awesome and helpful.We ordered the seafood platter and that did not disappoint at all! Thank you!

First time here and it was awesome!! Food was so good!! I felt like it wasnt the typical Mexican restaurant. Their menu had so many items I havnt had!! Will definitely be back!! Super clean also!!

Fantastic food! Everything is always super fresh and delicious

The food is really good and you can tell that they put in lots of heart into every dish. The Shrimp Cocktail is amazing and the best Cocktail I Have ever tasted.

I love their chicken fajita taco salad. even when they are super busy they are always smiling! so glad they are right down the street!!

Very good meals! Everything was made well !