4/24/22, 5:40pm. The host was absolutely horrible and one of the rudest people I’ve had the pleasure of interacting with. My wife went here to pick up an online order (which by the way they don’t honor) so why they even have this setup as an option I have no idea. But we placed the order to go and waited for it. She went to pick it up and the host completely miss heard and screwed the order up. My wife for the record is an immaculate speaker and has no issue with annunciations so not sure what the barrier there is. Anyway the host proceeds to huff and puff and roll their eyes like a child. I’m sorry that your mistake was such a inconvenience for you but there’s no need to take it out on us. I highly doubt anyone will reach out but I would recommend pulling the hostess and let her do something else. Horrible experience. There’s no need for the level of rudeness she had on display from the moment we spoke with her.
Excellent food, service and atmosphere! This is definitely my favorite Mexican restaurant in the area.
RUDE! Over the phone, getting to go orders, and eating in. This place has gone down! Used to be one of my favorite spots. Never again!
We love Serranos! Great food and atmosphere. Good portions and ice cold beer!
I ordered this evening using Bitesquad. I ordered fajitas and enchiladas with cheese sauce. They forgot to put the tortillas in and the cheese sauce on the enchiladas. This was a BIG DISAPPOINTMENT! How hard is it to read the order slip and get it right? I WILL NOT ORDER FROM THIS RESTAURANT AGAIN! They are incompetent.
The best Mexican place in Conway! Food is always delicious from dining in to take out but I prefer dining in. Everyone is so nice!
It sucks I would not recommend for anyone! I’ve had experience with glass, and plastic in my food. Food used to be good years ago, but now The quality went so far down. The tortilla’s are now not homemade anymore, so stale and disgusting. I ordered a spinach enchilada but their was just oil, and dried up spinach. As well with dried up a Tortilla! This is absurd!!!! Please get your food together again like it was back in 2018.
Tastless, awful food. White puddle of supposed refried beans. Bland tequilas stuffed with stew meat. Rude hostile server. The best part of that meal was the check to get away from loud music.
My first time to eat there. At was very tasty it was good service and at was lunch time.
Great place Friendly staff and one hellof margarita :)