I had a meeting in Bentonville (groundbreaking, I know) and arrived at the hotel at 12:45 am. The front desk staff was very welcoming and cheerful as if it was the middle of the afternoon. After a long day of travel, this was a happy surprise. The room was clean and comfortable, although the soundproofing wasn't great as I could hear the cars on the highway. When it was time to check out I was greeted again by a very cheerful face (Alyssa) that seemed genuinely happy to help. I travel for business often and the staff at this Courtyard location is as good as you will find.
Don't get me wrong, the hotel itself was great. Great staff, nice rooms. But come on WHO charges there guest for breakfast? Even super 8 s have coffee and cereal, muffins. Never again would I stay here.I need coffee and breakfast to start my day.
I checked in here, staff was lovely. Went to my room and it was awful. Like it hadn’t been updated since the 70s and smelled like it. Refrigerator was loud and drowned out by the freeway noise - because you are right over the freeway. So I went to the front desk and told them politely that I didn’t want to stay there, and could they please waive any fees or charges? They agreed readily, apologized, and I went on my way. They sent me a $0 receipt. The next day, I got a bill for $232!!!!! Which is more than it should have cost even had I stayed for the two days I was booked. When I called they said the manager never should have agreed to waive the fees. But they did!!! Are you kidding me?? Awful rooms and even worse administration. The only highlight was the very nice manager working the desk, I just can’t believe they don’t empower their people to serve guests.
My tortilla was burnt
This hotel is convenient and quiet. The staff were all exceptionally helpful. The building really needs some TCL. I am an elite Bonvoy member and stay in hotels 50 plus nights per year. The gym here was the smallest and poorest functioning I have been in for years.
This place is so dated and nasty. Hasn’t been updated in over 10 years. Still price gouges unsuspecting business travelers during the week. The new courtyard will put them under. Too many other options. Don’t stay here. Nasty.