Not the same delicious, fair-portioned Panera we all once knew and loved. My wife and I were greatly disappointed for the second and final time in a row. Last time it was the microwaved, cheap frozen breakfast sandwich. This time it was the overpriced, under-portioned soups and microwaved chicken that looked like the chicken was fed mostly hormones and occasional chicken feed. It looked and felt regurgitated—having a curiously chewy texture. Read other comments. They have clearly put normal portioning and quality to the wayside, yet continuing to raise their prices. Baguette was good though.
We eat out quite a bit , I ordered the BLT , chips& drink (chips tasted old and greasy- yuck) , my wife had spicy chicken sandwich, chips & drink this all came to $30.45 . My bread crust was tougher then shoe leather, if you by chance had false teeth it would have pulled your teeth out eating it, I've eaten quite a few BLT this one is not the best I have eaten , for $30 meal go to cracker Barrel you will enjoy the meal an atmosphere way more then at Panera Bread .
Started getting breakfast here since last week for 2 days in a row now. First day they gave me a different breakfast sandwich other than what I ordered. I asked for sausage, egg & cheese sandwich. They gave me bacon, egg & cheese instead. The coffee that I ordered was good though. Second day I ordered a different sandwich hoping it would be better. The avocado breakfast sandwich. There was only a little sliver of avocado. Disappointing to say the least. Coffee was not the same as the day before. I ordered the same exact coffee, but the one the day before was better. There are probably better locations.
If I could give zero stars I would. Not only was my food cold but my order was wrong after I waited an hour in the drive through line. When I got home and noticed my order was messed up I called the store and the manager Josh answered and proceeded to tell me that my order was not messed up and that he was not going to replace it and was just extremely rude. I will never go to a Panera again in my life.
This location is always bad about forgetting something that you order. There is nothing more frustrating then getting all the way home without everything you paid for. How difficult is it to double check what you are putting in someone’s bag? And it’s your job to check. If this was a one time even then it’s ok but how many times does it have to happen? Does management train? Is there too much fooling around back there? Please pay attention it’s the job!
Went here around 5:15. No one was in the drive thru line. The dining room was closed. Ordered 2 bowls of soup. Waited over 20 minutes after paying, then received a french baguette with with soup instead of the chips we asked for. I usually don't write reviews but this service was awful. Won't be back.
This place is filthy. Floors are dirty, rugs need to be vacuumed, tables & seats need to be cleaned. Bathrooms are gross and I mistook the condiments area for part of the trash bin.The staff was not very friendly and I overheard them speaking very poorly about customers.The only reason I’m giving 2 stars is that my sandwich still tasted decent.
Don’t get me wrong, I love Panera, but the staff here in Bentonville needs some serious help. I have never written an online review, that is how frustrating this experience is to me. I downloaded the app, tried to order efficiently, and then wasn’t allowed to enter the building due to staffing issues and had to wait 20 min in the drive thru for food I paid to pick up. Very disappointed, and I understand the challenges we are facing in the economy right now, but please step it up before customers don’t want to come back.
I am giving it a 3 only because I thought my salad was good, My sister order soup and sandwich, soup was a half a bowl and her sandwich bread was hard, and she got something extra someone's hair.....first time and last time I go there, too little of a portion for that price....
Usually a good experience, but today I waited 15 minutes in line and there’s hardly anything on my sandwich. Disappointing.