Staff didn’t smile- didn’t welcome me in. Didn’t thank me for my order. I helped the ice guy- he looked at me like I was a jerk for doing so.The food is good- the staff is lacking at best. Should have went to Zin Burger instead. Lesson learned.Plus- started to clean up 60 minutes prior to closing the doors- pulling mat’s- moving chairs, mopping floors.SMH
I stopped going to the Broadway store as I always ask for no bun and for lettuce wrap style. They either give a bun and the redo is wilted lettuce and no avacado. Or it's done w lettuce but again very little and super wilted. And they even wrapped it in paper instead of in container. Or in container and put sideways in bag . So it leaks out and breaks through bag and soaks my car seat.So than I went to the grant store . One time got it right. Last week, I called in a chicken wrap avacado club . Got a bun . It was redone with Wilted lettuce. Dried out over cooked chicken. No avacado. Today I ordered 2 double bacon smash. One no bun no cheese. And smash fries. I pick it up and say . Is this all my order in this small paper bag in a plastic bag. Yup. In the store i opened the paper bag to find my tots upside down shoved down in burger. I tipped the bag upsidedown to get tots out. The container was barely half full. I saw my burger wrap sideways leaking out of paper bag. I told the person at the counter. Her response. That's why I put it in a plastic bag. I lifted up.the bag. It leaked allover in the plastic bag. I could have grease up my arms. I picked up the other burger and the paper soaked up the grease and the burger inside was grossly soaked. Nothing like eating a mush bun. She seemed un phased . No pride in your work. No thoughtfulness. The only upside. The lettuce was plentiful and fresh. But that's not enough for me to return.Ops I need to add more. The soggy double bacon burger. I added that pic too. Note the soggy wilted lettuce . The tomatoes look super over ripe mush and you can see soggy bun on side. So unappetizing and unappealing. Tossed lettuce and tomatoes. Again the Broadway and grant stores are so inconsistent . And no one seems to care from staff to mgmt from reading back on other reviews. To bad I did enjoy this place.
So we ordered on Wednesday 3/16 around 8 pm. By the time we got the food home they were closed. Ordered an avo club grilled chicken. Clearly, the chicken is raw. Also no avocado on an avocado club..Called the store spoke to Shawn the “gm” first of all he was incredibly rude and unhelpful. He basically told me we were scamming him for free food good thing we took pictures of the chicken before throwing it out. I asked him what he could do for us, his response? Come in and buy another sandwich yes because we definitely want another RAW grilled chicken sandwich from y’all. Horrendous customer service.
Excellent service! Fresh and delicious… Sean provides excellent service
I love this joint. I never give 5 stars but they get 5 automatically lol...nice juicy cheesy SEASONED burgers. ❤️
So smash is on the pricey side l, but when your order is wrong and you say its wrong, but the cashier doesn't fix it that's just a big middle finger to the customer. Complain about your owners on your own time and make sure you're actually inputting orders correctly. I would steer clear of this location and go to broadway or just get something else altogether
A below average hamburger at above average prices. The fast food market is over saturated, so I am at a loss to understand how a new place like this could ever hope to compete with the established hamburger franchises.
This place by far has one of the best customer service I’ve ever came by especially as a Grubhub driver. Whoever was working the front cash register yesterday 1/28/2022 definitely deserves to be promoted.
Great burgers and fries love the beer option too this time around thou went for soft drink
The food was good. The service was ok. When we ordered milkshakes the lady at the front told us machines were down but than as we are sitting down moments later we watch her make milkshakes for another customer.Then as we are eating the same lady is talking very loudly to someone in the back using profanity. The server wore sweat pants and blue hair. The professionalism was very low.It def felt as if we were not welcomed. I will stick to going to other locations and probably won’t return to the grant location