its been a long time since we have been to lucky wish bone....we were going to visit family on the other side of town from us and wanted to bring them lucky they suggested grabbing lucky wish bone...so we ordered over the phone so we could pick up on our way...we ordered the chicken fingers and shrimp family meal and the three breast meaL...when we got our food it was wrong...but when I called the manager took care of and remade our food with no hassle...all the food was really good and made fresh...customer service was also good...we will be back again
Since the pandemic and the cost of food going up, the quality went down for both food and service. They give you more fries as fillers. I was disappointed in the fact I had placed an order, waited approximately 20 mins for it-but it sat on the back counter table for over 5 mins before anyone decided to bag it and hand it to me. The girls were more worried about chatting then bagging and handing out the food that was piling up. Yes it was busy, but there were 3 girls working the side where you hand out the food,.so there is no excuse. By the time I got it home, the breading was soggy and the food was cold.
As a native Tucsonan, I have been eating at Lucky Wishbone since they were located across the street from the Rodeo Grounds on south 6th avenue. Lately I've noticed that their portions have been smaller without a menu change. Their Pop steak fingers and pop shrimp meals are now only 8 pieces, however, their online menu reads 10 pieces for each pop meal. When I confronted the manager, she argued that the pop meals are now only 8 pieces and the online menu is incorrect. Lucky Wishbone, please update your online menu, so that there is no confusion.The funny thing about my visit is that there was a couple in front of me counting the number of pieces in each box. I thought that was hilarious, but now I understand.
Good food, the cashier/order taker needs to lose the mask, can't understand a word she says.
To expensive and the quality has going down significantly. Steak fingers were hard and the French fries tasted old.
Upset that Lucky Wishbone no longer sells wishbones. Or at least the restaurant at Mission and Silverlake. Love the steak fingers, my husband's favorite was the wishbones. Lucky Wishbone used to be a treat for the family, hope they start selling the wishbones again so it can still be a treat for my family.
good food, very rude staff. Orderrd 4 burgers, only got 3
Nine times out of 10 I usually do not have a bad experience at Lucky Wishbone. However last night I purchased a family feast of fried chicken for my parents. They have been coming to this establishment for over 30 years and have never had any type of issues. The quality of the chicken was to my disbelief it was hard, not fresh, over cooked, as though it was old and just reheated. I called back and spoke with Cindy and all she recommended it was for me to go back and get a new family feast or refund. I explain to her that I had already gotten home after a long day of work and was not able to go back last night. I called her back and I asked her if it was possible to just give me a refund to my card without me having to go back in and she said she was not able to that I would have to call in the morning and speak with Grace. This level of customer service is unacceptable the quality of food is unacceptable as my parents were unable to eat it unfortunately. Hopefully today something will be resolved of this matter because we are loyal customers to this hometown establishment.
I’ve been going to Lucky Wishbone my whole life and recently this last couple visits have been really disappointing they charge top dollar stop for chicken that doesn’t have any meat on it Manager Stephanie argued that it was the same as recipe
The food has become just ok...They were short handed..the cook was amazing..first to greet us walking in the door. Later he was reemed publicly by a lady who must be his superior by the language she used....about not dropping garlic bread in the toaster...I was humiliated for him..but it became clear at that moment why they are short handed...the management is a smidge harsh in front if guests..so nice man working the fryers today on mission...good job sir...hugs for the harsh words you took like a trooper..hats off to you kind man !