Tonight they were busy, which is understandable, but as a door dash driver, I should not receive rudeness from the manager Isabel on duty. You are in the area of customer service being as you work at an ice cream joint, however your rudeness to me as a customer is unacceptable. When I asked for the other manager's information and Isabel won't even give me her name. UNACCEPTABLE.... I also saw many unsanitary things being done....
Just drove 20 minutes to get our family ice cream to be turned away. They close at 10pm and we walked in at 9:35.
Shake machine always “ down doubt it I have respect when it’s super close to closing but 3 hours before? Come on ??♂️
Went in before the place was closed and Iliana I believe her name was ( She was wearing glasses) turned us away before closing. We went in 10 minutes before. If the sign says 10 why turn customers away before 10?
The girl is rude never back again.
Order cake online,said order ready, went to pickup ,cashier said oh we're out of that one but we have this ,is it fresh? I thought they were made to order, and it had none to little filling ,girl looked like it was my fault.Well I guess DQ is the place to go
The girl who made my order was so careless and sloppy. During checkout I ended up spending a few minutes cleaning up the cups just so I can carry them. She hands me one of my cups with a spoon assuming that I didn’t want a lid or that I was eating there. So naturally I had to ask for a lid to contradict her assumption and extend my checkout process. So she gives me a lid that’s too small so I had to ask for a bigger lid. So this lid is too big and just pushes the ice cream down and out of the cup and now the cup is leaking everywhere. And I end up having to clean up that mess even though the only way to clean it up enough to carry it is to cut off the top half of the contents and get a new cup considering by this time the cup is starting to warp and get soggy itself. At this point she asks me if I want a bag. She then proceeds to give me a paper bag that ends up being too small to hold both of my cups of course and ultimately ends up soggy and tearing and leaking Ice cream everywhere. I would give this location a -5 stars except unfortunately Google doesn’t offer that option. I think with the laziness these days that humans in customer service positions exhibit lately they should definitely consider adding it so reviews can be more accurate. So sadly I had to give it a positive 1 star.
I love it!!
An Arizona institution of ice cream. Delicious variety and vast selections of ice cream, mix-in's and waffle cones.
Service was terrible, I saw the manager yelling at multiple employees. Very unprofessional. Don’t go.