Great customer service, and good ice cream. Ally was the greatest!
Staff was friendly and ice cream was delicious. Really like their sweet cream flavor.
Very accessibility friendly. Kind staff and good ice cream. No complaints
My mother ordered a Oreo ice cream cake for a birthday but they seemed to forget the ice cream and the Oreos. She called to complain since the cake was $50.00 and we didn’t get what we ordered. the little girl working starts to argue… How ridiculous !!! Sabino canyon location
Did an online pickup order. The pickup time was 20 min after order was placed. Arrived just a few min early, order was ready. I live a mile away and ice cream was melted and they gave 2 incorrect sizes on a 5 ice cream order.
Ordered a custom cake with black cherries, chocolate shavings and Macadamia nuts. Only the cherries were in the ice cream. A 1 " band of chocolate sprinkle not shavings on the putrid bottom edge. 5 Macadamia nuts on top. That's it. Never again.
Arrived at 915 and the place is dark, employees are clearly inside cleaning up and shutting down early. How about you stay open until your advertised hours!!
I think that cold stone has some of the best ice cream in town! When I came in, there was a line going almost out the door and there were three employees staffed. One employee was cleaning windows, the other one was sweeping in the back, they only had one serving ice cream and it took almost 15 minutes to get our order.
I lost my Grandma and I wanted to send my mom some cupcakes. I asked them in the instructions to leave her a note saying sorry for your loss..they complied and it made my mom feel a little better. Thank you!!!
Staff very friendly and the store is clean. Nice for a treat every now and then.