Extremely disappointed in this place.... first off they dont accept cash, which they have no sign or anything stating such so i had to walk out to my car to get my card. They had already made our cookie and ice cream sandwich so upon getting back it was basically all melted and so before paying when we asked if we could get a scoop of strawberry ice-cream added the cashier told us it was already made. So we basically paid for two hard cookies which weren't warmed at all and melted chocolate ice cream.
I ordered online and had scheduled to pick up my order at 4 and ended up being like 2 hours late due to moving. The woman at the counter was SO SWEET and caring enough to double check to make sure everything in the order was still present since I was late, thank God for her! Where I moved to is NOT close to Tempe and if I got home without everything I would have been brokenhearted. She even rebagged/resealed both pints of ice cream and all 3 small topping cups in new bags to make sure it all made it safe and sound to my new place! Thank you insomnia ??
The customer service here was outstanding. The choice of cookies made Into a sandwich my God this was so good. My daughter insisted on having cookies over ice cream but she got the best of both worlds.
Craving some cookies and ice cream so decided to try Insomnia And I can definitely say if you try this hidden gem you will not be disappointed!!! ☺️ We were served by Nani and she was so sweet and helpful in deciding what to get … Cookies were nice and warm … I’ll definitely be returning!
The cookies are tasty, like, unreal tasty, but they have not gotten my order right, once. I have ordered multiple times thinking they’d change, but nope! I ordered $35 worth of cookies, and I was delivered somebody else’s 6 pack of cookies. When I chose to have my original order redelivered, it never showed. I called 3 separate times, and all three times, they said “oh she’s on her way she’s on her way” and I never received my order. Had to get a refund after all that. Never order from this location if you want a convenient delivery. Craving at night? Order LITERALLY anywhere else to spare yourself the headache.
wow!!! best cookies in the valley and the managment is awesome! highly recommended. our favorite was the deluxe salted caramel.
i was really stoked to get some cookies tonight, even more stoked with a 5-25 min wait time. now two hours later, i am still cookie-less….. if you’re ordering from here, make sure you select pickup because these cookies will never arrive via delivery.
I have had so many bad experiences trying o get cookies from this place it’s unreal. Whether they never have cookies available, they don’t take orders in the store, Literally any reason. I’ve literally told myself stop ordering from them. Last night I say screw it, I’m sure it’ll be fine this time, and I try an order for delivery. 30$ worth of cookies. Literally just doesn’t show up. I call, they just seem confused by everything. Now, there’s no way to get my money back, and I wasted an hour and a half waiting outside and trying to figure this out. Enjoy my money, because you’re not going to get any more.
I have ordered 2 scoops of ice cream with brownie at 8:59pm today and still haven't received the order. It is well over 2 hours now and not received any update on my order. After following up twice, I'm still waiting for my order. I would not want to order again from here and would not recommend this place especially for deliveries to others.
Yo craving for some late night cookies!? Let's go to insomniaaaaaa! Amazing cookies wide varieties. Wow?I just got sugar high after biting into their double chunk Chocolate, and salted caramel cookie ?.I even tried the ice cream cookie. DOPEDo try the varieties.