Worst customer service I've ever experienced. The two young employees had no social skills whatsoever, didn't speak to us when we entered, didn't have a clue about the products. They just stared at us like a deer in headlights. We were their only customers and they still got our order wrong.
If my 7 year old ran this place it would run much smoother. Don't look at the store hours because sometimes it's staffed by people that don't actually know how to make churros...that and they like to leave early so they stop selling churros much earlier than their hours would indicate.
We heard about the amazing churros this place has so we went to check it out. The customer service was awful. We walked in and went to the counter to look at the menu. A worker was sitting by the kitchen door playing on her phone. She didn’t even look up or acknowledge that we came in. After a couple minutes an employee with long hair walked out from the kitchen area and didn’t say a word as he approached us. I said this is our first time in and asked what is your most popular item. He pointed at a to go type of menu on the counter and walked back into the kitchen. Didn’t even say a word. We decided to get dessert somewhere else. The entire 6-8 minutes we were in there not one word was spoken to us by the two employees working. The customer service was so uncomfortable and awkward.
Bad manners. Whispering. Comment on customers. Two waitresses gave the guests unfriendly glances. Suddenly you understand why the store is empty.
Tried the churro sundae with cookies and cream ice cream. It was delicious and enough to share among 5 people!
Cinco de mayo you would think you'd have churros ready but nope. Not only did they open 20 min after noon but no customer service what so ever. Now we see why this place is rated so badly. Don't even waste your time. Obviously the owners do not care.
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WORST CUSTOMER SERVICE. THE GIRL IN THE BACK JUST SITS BACK WATCHING THE GIRL IN THE FRONT GET SLAMMED. WAITING 25 MIN FOR 2 CUPS OF MILK (YES THEY DIDNT EVEN KNOW HOW TO MAKE STUFF) IS JUST CRAZY. Both drink tasted like just milk. 20$ down the trash.
Only 2 employees who were more concerned with conversating with one another than paying attention to customers coming or leaving. Out of most menu items. Store was also warmer than the outside, keep in mind this place serves ice cream. Overall a very meh experience. This company needs to set better standards and clean house