The Chicken Ranch

14051 W Grand Ave, Surprise - 85374
156 reviews
American
(623) 248-6628

Had a great lunch there and our server was awesome! Absolutely going back. I had the Chicken Melt, hubby had the Fish Fingers and fries basket & we split the Onion Rings.

This place was so accommodating for our large event with Musical Surprise. The food was great! The servers provided the BEST service! They were friendly, attentive, and truly made the experience so much fun! We appreciate Adrian letting our students come and perform at his restaurant. Thank you so much again! Highly recommend!

We visited for lunch on a Saturday. Arrived around 11:30. There were two other couples at a table and perhaps 8-10 at the bar. This is a very old venue. There is a dining area with tables and booths. The floor is dark concrete with cracks. Furniture is dark and old. There is pock marked aluminum divider between the bar and dining area. Booths and high tables in the bar area. TV's positioned around. Overall, unappealing for our tastes. My wife and I both ordered two eggs, hash browns and split an order of bacon. It took about 40 minutes to receive the food and that is with a maximum of 6 customers dining. Eggs were slightly undercooked. Hash browns were good as was the bacon. Wait person was friendly and attentive. After looking at the menu, we were surprised to find so few chicken selections based on the restaurant name. Based on our experience, we would not return.

On a scale of 1 to 10, the food is an 8ish, its a great value with better than average portions however the service needs improvement. The only reason I will be coming back is because of June, she does more to uplift the waitresses and pitch in more than anybody I've seen in that restaurant.. She does every bit as much as the waitresses do while seating customers delivering food and filling drinks continuously, If she wasn't there I'm sure the service would not be good enough to bring us back. I gave a 5 star review because everyone has a 2 bad nights so they get the benefit of the doubt for now.

Great atmosphere, safe dining. They separated the dining areas in a perfect and tasteful way. Food is great, waiter is struggling to make the best of a tough situation. There’s live music and a dance floor that people actually use!! It’s great!

The food was all great. They say it’s homemade, and everything we ate seemed so. It was fresh and good quality, and the atmosphere was fun and clean. Can’t wait to go again.

Ordered 2 frech dips, a chicken fried ribeye and the meat loaf. After driving 30 minutes to get there to pick up the order upon returning home 30 minutes later discover no Au jus for the French dips which the meat was very dry.The chicken fried ribeye looked like a boiled fatty steak which was soaked in grease. The meat was gray and not very appealing not to mention they also forgot the white gravy for thr mashed potatoes.I phoned the restaurant and spoke to a female manager and started to tell her what the issues were and I started with the Au jus, she said you want to come back and I explained its a 30 minute drive there and then she says so what do you want me to do about it? I said what do you usually do? She said with something so simple I can't even give you a $5.00 credit. I said well guess we won't be ordering there again.After charging over $20 bucks for 2 dry sandwiches, $16.00 for a boiled gray greasy steak with no gravy for the mashed potatoes and not being able to make a salad with just lettuce I'd say we got ripped off big time. Not to mention the carton the steak was in had so much grease it soaked through the paper and we lost half the mashed potatoes because they were mixed with paper. I say save your money and go elsewhere. Horrible food and even worse customer service not to mention they can't even get everything in the bag that goes with an order. Never had a worse experience anywhere. I've had some bad ones but not like this and if I could have given no stars I would have. After the managers comment about the Au jus she didn't hear about the rest of the stuff and she didn't seem to care so maybe when she sees it and reads it she'll brush up on customer service and make sure of the type of disastrous food that is leaving her kitchen and training employees how to read tickets and make sure to put all the simple items as she put it in the bag. If it was such simple items why were they forgotten then? Maybe she should be doing her job better making sure order accuracy is a priority as well as the quality of food being served. I'd really appreciate a call from the owner to let them know they'd be doing their customers a service getting a better manager and staff.I did receive a reply that just said sorry for your bad experience. No offer to rectify it, no mention of further training, nothing. I guess with the bad experience I did have and the response that was given nothing is going to change. Very sad. Good thing the bar does well because the food quality and customer service definitely needs major improvements.

First time on Friday. We all enjoyed our food. I had the blackened fish will definitely be going back. We danced and the staff are so friendly. Only recommend turn the air on it was very warm and the bathroom was a oven!

good food. great entertainment

Fun place! Super crowded even at 4:30. Most of the tables were already reserved. That was disappointing. Food was very good. The live music was great. Would like to return when not so crowded & noisy.