Probably the most unprofessional staff I have ever encountered. The guy was great but the girl was embarrassingly rude. We arrived at 7:50 with 2 young kids to get ice cream and she tried to not serve us because she “had a family to get home to.” Sign on the door says they close at 8. There was another couple already in there who said we were with them and the lady literally threatened to call the cops on us. The guy was nice and served us with no issues. However this lady should honestly be fired immediately and I would suggest you stay clear of this place if you’re wanting ice cream anytime near closing unless you want to be talked down to and threatened by staff. Absolutely shameful to treat paying customers this way.
Been here a few times.. everytime the cookie dough has been hard as a rock and completely dried out...are they not refrigerating it? It contains raw egg, that's a serious issue. Managemnet needs to look into this
Usually really good, but the staff today were a bit rude. We ordered three ice creams, which we paid for, and we asked for a cup of ice for our dog and the worker said “we can’t do that.” I started to ask if I could pay for it, and she cut me off and said “I said we can’t do that.” Apart from that, the ice cream was super liquid/soft. Doubt I’ll be back. The DQ up by Oak Creek Canyon is WAY better in quality and service.
I came here for my vacations, and me and my family wanted something sweet so we went here, and there was this lady with purple hair, and this blonde guy, both were super attractive and kind to us, best service and best ice cream
Great views, great ice cream, great combinations of flavors, great service from part of the purple haired girl and the blonde white boy, is definitely better than olive garden
i’m a frequent customer and i know that when the purple haired woman and the blonde white man work together, they work super fast and efficient, thus they give abs excellent service, they deserve a raise
If Andy is working, you’re in for a treat. He took good care of my aunt and I and answered some questions about Sedona very genially. The ice cream was too rich to finish but you can get a kids size which is what I’ll do next time!
Honestly, after working here for probably a year and a half total I have to say this place is awesome. I know it's clean because I clean it. I know it's fresh made ice cream almost everyday because I make it. I love the manager. He is the best boss I've ever had yet in 29 years of life. And because there isn't any lame workplace stress, it tastes like love.
The ice cream was amazing. The staff was even better! Both the kids (One blonde hair, the other dark hair) did our order correctly and in a timely matter. They were both extremely friendly and really nice. Amazing service
I had the best experience at this cold stone. I've been to many and the staff here was by far the nicest. The Tall, attractive, blonde haired young man was by far the nicest person in Sedona. The ice cream was great, and the service impeccable. 10/10 would recommend.