My wife and I escaped the East Coast decades ago and this chain brings back nice memories. We have been twice to this location and both times the Philli Cheese Steak large or giant as they call it for just under $16.00 is an excellent meal for two. Clean store and on our last visit the man in charge was Danial who was excellent in his helps.
Staff smashed a bottle over the service line and failed to safely replenish all ingredients and foods. As I was eating my sub, I bit into a shard of glass, scraping my tooth and removing enamel. Store management failed to acknowledge severity or provide any appropriate apology or solution other than the offer of a free sub. Terrible management of this store with horrendous, rude and unacceptable customer service. Avoid for safety.
Poorest Service In Scottsdale.If you enjoy long lines, watching other sandwiches being placed in front of your order, and waiting 20+ minutes to eat because of reduced or incompetent staffing then THIS IS THE PLACE TO GO!Today I watched (3) full subs placed in front of my mini order taken 10 minutes (yes, 10 minutes) earlier. I raised my hands, staff could’ve cared less. And for those that order online, expect to wait because they had a long line as well.
The sandwich was fine, but I'd noticed the prices going up significantly when I order online. Turns out, they are charging $5 MORE for you to place your order online and pick it up. Now, consider that this helps them by eliminating one more customer inline, and an employee attending to them. I do not understand the logic behind this. I will not be ordering from them again. Customer's should not be taken advantage of in this way.
If I could give a zero I would!! Unbelievably angry! Today I spoke to Dori the General Manager of the Frank Lloyd Wright location and I am still trying to pick up my jaw from the floor I could not believe what transpired.Last week on Tuesday 5/4, nearly 1 week ago tomorrow I placed an online order for 3 regular sandwiches 2 sodas, and 2 chips. We went picked them up and waited 10 mins to 15 mins past the pick time (which is always a norm here) because they are always backed up and lines out the door from severe disorganization. So after finally getting our order, we drove home to find 2 of the sandwiches were made as minis, not regulars. Upon calling 3 times and finally someone answering the phone I spoke with Dori. She proceeded to let me know that it was her error, she made the sandwiches and never checked the ticket for the size as the bread was laid out for her. She told me after the lunch rush she would refund my money.Fast forward to today. My husband is craving a BLT but I took notice of the fact I'd never been refunded. I proceed to call to follow up because if the refund was not done then I was simply to request that we just redeem the error in the way of today's sandwiches. A kid picked up the phone, I began to quickly try to explain to which he cut me off quite rudely and told me to call back there was a line out the door and if this didn't pertain to an order now. I proceeded to stop him and tell him it did in fact pertain to an order today, I hear the phone slam down and then Dori is on the phone. I remind her who I am and she proceeds to cut me off as well when I told her how rude the young man was and tell me, "the phone is not their priority during their rush, the line is out the door, and that she is the General Manager and she did in fact return my money." I let her know that it's been a week and no money has been returned and while trying to tell her that we just wanted to come today she just kept interrupting me. So I said, fine I will just call the corporate office. She then HUNG UP ON ME!!!As a woman who has worked in the restaurant field and managed a large staff in Corporate companies, this is unacceptable!! I reached out to Corporate and filed a complaint and hope something gets done and I want my money returned that simple! I just cannot believe Jersey Mike's would employ people like this who treat their customers with such ignorance and disrespect.
Ordered online - estimated time after paying was 1 hour. Went in the store to just go through line (there wasn’t one) and guy who looked like he was in charge had an attitude and wouldn’t make 4 cold sandwiches on the line - instead insisted that I needed to wait while he spent time stacking up bread. Unbelievably poor customer experience. Proceeded to wait and they still got the meals wrong. If you place an order - expect a long wait.
Sean is an amazing person. Went above and beyond to help a customer . Rarely see service like that these days. Thanks a lot brother.
But for a different reason..... Came in early on Friday for a simple order. Rather than listening the initial person blurted out BREAD and SIZE. Ok he didn't hear... But then a 2nd rep (who was observed prancing in late) started to finish the order without any EYE contact or general customer service only saying "is this Mike's way". When not codiments were offered I insisted to add pickles and peppers, and a terse reply "speak up, we're moving back here". Hmmm, only 3 sandwiches including mine be prep'd. I don't come hear to get scolded and have absolutely NO CUSTOMER service, and won't be back!
One of my favorite places to grab a club sub sandwich. Always get it Mike's way to add.
I travel for out of state a lot because our corporate office is in Scottsdale. A number of the staff come to this location and I make sure I go at least once a week when I’m here. Unfortunately tonight Feb 8,2022 might be the last time I do. I showed up at 7:55 and I understand they close at 9. But when I arrived the floor had been mopped and the food was pretty much put away. I was able to get a sandwich but not without feeling I was putting them out. Five minutes after I walked In two other gentlemen walked in and were greeted very rudely. So bad that the two guys looked at me like what was going on. I understand sometimes good help is hard to find but tonight was really unnecessary. I hope that you can fix this and fast. Good luck.