The manager, Hannah (if she really is one), has got to have the absolute WORST at handling issues that her employees cause.Being told at the drive thru speaker to pull up to the window, usually means they’re acknowledging you.Not me.I get told to pull up, I’m behind a car. The car gets their drinks and pulls off and I’m immediately behind them.The girl walks away and I’m left waiting and waving to them for a good 15 min.They saw me wave, walked even further into the back.I ended up CALLING THIER PHONE and it happened to be by the window, so the girl finally acknowledged me.She doesn’t care at all, shrugs it off and says sorry she forgot about me.Manager comes up with the exact same attitude, neither of them care about the experience or the waste of time or anything. Not even a single genuine apology or I wouldn’t have asked for the manager over the regular employee anyway.Not everyone wants a refund, I certainly don’t and didn’t but a GENUINE “we’re sorry” gets you a long way. Sad I wasn’t even offered that.
I was soo excited to find out that we were getting a Jamba in Prescott! The customer service is always exceptional when I go in. The general manger is always so sweet and happy to help her team when they get busy and always so amazing when she takes my order inside at the counter or at the drive though! Definitely recommend if you love great smoothies and perfect customer service!
It really is sad that the management here is so awful. There's a woman named Debbie who has only been awful and rude whenever I've come across her. You've lost a customer until her attitude is dealt with. I would understand if it was a one time issue, we all have bad days, but that woman is continuously nasty. I've even seen her yelling at employees within customer view. So unprofessional! That is not the kind of environment anyone would want to put themselves in. One star until you find someone who's actually good at customer service to run the place.
Glad they finally came to prescott
Got the order wrong didn't do anything to make it right. 7.43$ for something that tasted like they used bad fruit. Bad service the store has a bunch of kids that pretend to be sincere and play around at work.Just spend 3 minutes blending it yourself instead of waiting in line for a while it will taste better too. Looked at their reviews on the corporate website it's ratings on average is 2.1 three months ago it used to be a little higher.
I was so excited to hear that a jamba was coming to the area. Perfect location. They have the full menu that phoenix locations have. My favorite is the ACAI smoothie with added protein boost. You can't currently order from the app but someone says they have a drive thru