Boba tea was good, but everything else ruined it. We ordered 4 drinks from the kiosk and didn't realize that there was a forced $7.50 tip. I went back to the counter and asked, they said they didn't know, then we went to the kiosk and verified that it does charge you a forced tip. I told the girl behind the counter that I wanted the forced tip reversed, and she told me she didn't know how and that there was nobody there that could help.Trash customer service, awful pricing, and super scammy feeling overall.
Like…it’s good. Is it worth $8/drink? I’ll put it this way: I can get a 3-pack of taro milk tea powder with boba and straws for that much, and it’s pretty good quality, and I don’t have to leave my house. It also feels deceptive to call yourself the urban boba tea house and charge extra FOR boba.Dropping it down to one star for hiding a forced tip into the kiosk orders. These drinks aren’t work $7 each, let alone more than $10! Seriously sketchy.What a disgusting response to legitimate issues. How insulting. And please, you are NO fine dining restaurant. That’s WHY you’re getting one star reviews. I’m not the only one.
I love the boba here! I come here because it’s right by my house but the flavor of the tea is outstanding. I’ve come here a number of times and every time I’m greeted with great customer service! I’ve never had an issue. I enjoy getting their golden milk tea with boba, Thai milk tea with boba, or freshly made smoothies! Highly recommend!
We went there today for our first time and i got a signature drink the Milk and Cookies boba which i didn't realize was topped with heavenly cookies and cream ice cream over boba tea. They also sold cute jewelry and boba tea plushies plus room to sit and sip would definitely recommend.?
My first time at the Urban Boba -- I grabbed the honey sugar with regular milk and custard pudding, it was delicious.To top it off customer service was amazing the young lady at the cashier was really helpful and precise to my questions.I will definitely return again and even bring my kids so they can try it out as well!
This boba is soooooo goood! I need to go again to try everything !
I am SO thankful for the sweet girl in the back with a nose ring!!! I dropped my boba and she helped me mop and made a new one ❤️❤️❤️DELICIOUS THANK YOU!!!
Omg, was looking for a refreshing drink! Got the peach mint lemonade with popping pearls! Delicious! Hit the spot!!!!
Everyone needs to give this place a shot! The drinks they got here are incredible!! I was just walking by on the sidewalk and I peeked in the window and thought I'd give 'em a shot. I'm glad I did. The taro flavor with boba balls on the bottom and coconut milk blended with ice tasted really yummy! My kids finished slurping it down before I could. ???
Peach Mango black tea with Mango popping pearls!!!! ❤❤❤