Food is fresh with simple ingredients and top-notch made from scratch sauces.
Terrible customer service, dirty backroom and kitchen floor.I called the number on the website because the app wasn’t working and no one answered. I drove to the location. I waited at the counter for about 10mins(zero employees at the counter). I went to knock on the kitchen’s door and this rude employee came out with a bad attitude and told me that they couldn’t help anymore customers because there was no employee and he had a sign at the door. The backroom was filthy, smelled bad and the kitchen floor was disgusting. I tried to explain the situation about the phone and the app but he was not listening. But, I was not going to place an order after seeing the backroom and kitchen. IF YOU CANT RUN A BUSINESS, CLOSE THE DOORS.
Busy Saturday night, hot delicious teriyaki made fresh. While it might take a few more minutes than a rewarmed hamburger, it's totally worth it! The chicken was moist and cooked to perfection, the crispy tofu was the best I've ever had. I love that there are vegetarian/pescatarian/vegan options. The fresh vegetables were my favorite. We will definitely be back! If you haven't tried Teriyaki Madness, what are you waiting for?
I had left Big 5 and wanted terayaki chicken. So I was excited to see this restaurant right next door. I take public transportation so it was perfect. Unfortunately, I wish I would have just gone to Jack in he Box for their terayaki chicken bowl! I gave two stars only because the cashier was very nice, but I was disappointed with the food. First of all the price was way too high... $13, and the chicken seemed uncooked because it smelled funny. The first bite or two were ok but afterwards I had a quiesy feeling in my stomach. I just couldn't eat anymore and ended up throwing almost the entire meal out.
My new favorite Teriyaki place. Hands down the best I've ever had. And no, I'm not friends with or related to the owner(s).
Food is good but delivery service is god awful and when you call the restaurant for answers no manager or supervisor on site!! No customer service when it comes to delivery. The fact that there is no leadership during operating hours is unacceptable. I will not order again
Today was the second call ahead order I made for pickup. The first time I had ordered for pickup, it was not what I ordered. Had to go back. Luckily i noticed the first time to chrck before I left. Tip, always check your order before you leave to make sure its what you ordered. Today the second time, my order was never taken. Nothing was ready. My time was limited cause I am at work. Wasted time coming in for a pickup order. I have also seen an employee who is obviously under the influence of hard narcotics working. This new location needs better staffing and customer service. Simple improvements they could make.
It’s been 30 minutes since I walked into an empty store, called out to someone in the back to take my order, and am still waiting for my order of 2 bowls. Do not recommend. Stay far far away.
One visit may be all Teriyaki Madness gets from me. The food quality was average to good and was hot. The service was terrible. I stepped up to order and was asked an employee what I'd like and as I started to respond, he turned around and walked away. The next guy did take our orders, but needed multiple corrections and still got part of each person's order wrong. He was quick to point point the tip jar however. Waited about 15 minutes for two regular bowls in early afternoon. Not busy.This location needs a competent manager on-site, ASAP.
Food is good. Customer service sucks. Person at register worse than McDonald's. I asked for no vegatables and guy at register said we wanted to them on receipt. Whoever the owner is needs to drop in. I was excited to have a new option available around here but customer service sucks I would give that a negative 5. I might try it again but not anytime soon. I will drive for my other options for a while.