El Charro Café

US Airways Center, Phoenix - 85004
240 reviews
Mexican Coffee & Tea Beer Bar
(602) 730-3247

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We had just arrived from out of town for a 70th birthday celebratetion with family.. We were seated @ the dining table and requested coffee>the server delivered burnt cold coffee >we requested fresh coffee and she refused: stating we dont throw the coffee away here and instantly developed a seriouly hostile attitude. We politely asked again for fresh coffee and she became more angry and hostile..I decided thid behsvior was offensive and hostile and was not going to allow her to ruin our birthday celebration>so I spoke to the mananger and explanined and told him I refused to have her as our server and requested someone else assist us with our order he obliged. The problem did not end then every time other servers came out of the kitchen as we were seted by the kitchen doors we were given dirty looks the entire duration of our dining experience> this absolutely ruined the festive spirit of celebrating my partners 70th birthday>and I seriously doubt that we or our famlies will ever return to elcharro after such offensive treatment. Thhe food was ok but we had so looked forward to this day and celebration to have been subjected to an disrespectful employee no gracias.......

The food and drinks were yummy. We had tamales, enchiladas, and a chimichanga. I don’t like my margaritas too sweet and the server quickly recommended “The Natural”…which was amazing. On top of the great food, the setting was perfect…old house with authentic photos and decor to enjoy.

There is not enough good things to say about this restaurant. We stopped in on Memorial Day at about 7:00 pm and there was about a 45 minute wait so we did not stay. We went back on Tuesday and got seated immediately. So glad we went back. I had the beef chili rellono. It was excellent and it came with the best refried beans I have ever had. Since it was my birthday, the flan was on the house and that was excellent as well. My husband had the chicken fajitas and loved them. The house margaritas were to die for! I am so glad we went back. They do not take same day reservations. The waitress was friendly and helped out my husband regarding what to order as he is a very picky eater and does not like cheese!

Best Chimichanga you will have. Gotta get the Carne Seca. Throw in the 100 anniversary Amber beer by Dragoon Brewery for this place- good living. Ample seating indoor and outdoor. Great atmosphere

We were disappointed with our meal especially given all the positive reviews and the write-up in a local travel magazine. We went at lunch and did not have to wait for a table (same menu as dinner). The tortilla chips served while we waited for the food were standard and the salsa was thin and very sweet. Our food arrived fast enough as did our margaritas. The margaritas were dreadful (sorry!)! Sweet doesn’t even begin to describe them; maybe they used a poor quality prepared mix? I had it without alcohol and my companion with and both needed to be diluted with water and ice. After a while, we just abandoned them for water. The food was nothing special (huevos rancheros). The sauce had the same consistency as jarred salsa. Nothing was bad nor did it taste like the dishes were made with fresh ingredients. The service was OK. I know its hard working in service, but the staff generally appeared to be of low morale or just done. I understand other reviewers observations that it was difficult to get someone’s attention. Conclusion - this was likely an amazing restaurant at one time, but commercialization and (I’m assuming) post-pandemic economic reality for restaurants has negatively affected the quality of the food and service. Reflecting on our experience, I sense most of the patrons were tourists, which is telling.

The food is sooo good. I went to school with the owner and I have to say great job. You will not be disappointed great food, great prices and excellent service. Great job Ray!!

I really, really, really wanted to like this restaurant, but was disappointed. We waited a long time for a table and went to get a drink from the bar - the bartender was preparing drinks for the servers, the people crammed into bar, and the people walking up to get a drink. She was doing the best she could, but it would have been better if she had some assistance. When we were finally seated we were given water. But no one came to refill our water during the entire dinner. It was nice to receive a basket of chips and salsa to tide us over until our meal was ready. The chicken fajitas were okay, but not great - was only given 2 small corn tortillas with the meal, which was insufficient for the amount of filling. The waiter and another gentleman came over for “drive-by” check-ins and asked if everything was okay, but were already moving on before we could respond. We had wanted to ask for more tortillas and water, but it seemed like their check-.in was task and they weren’t really interested in a response. I had the tropical pescada- the fish was done well and the vegetables and salsa were good, by the rice was undercooked and some rice was still crunchy. At the end of the meal I told the server about the rice so he could pass onto the kitchen. He apologized at that time and when we paid he kinda apologized again. Unfortunately, I don’t think we will be back.

Great food, front end needs some work. It took two visits to dine. First night, hostess said 60 minute wait but they close in 30 minutes. Second try, we arrived earlier. Our phone number got entered wrong in the paging system. Told wait was 60 minutes even though there were lots of empty tables. After 70 minutes, went to ask how much longer. Waited a few more minutes, member of party asked again about an empty table near front door. Git seated, then hostess came looking for us because our table was ready. Food was very good and appeared in 7 minutes. I would ask the owners to get some training or better technology to manage the customer throughput.

I’m Visiting from California and I had the great fortune to have been introduced to the El Charro restaurant experience by my friend Jess. I call it an experience because the hospitality was gracious, the atmosphere was welcoming and appealing to the eye, the service was attentive and thoughtful, and the food was an explosion of flavor. The night prior I attended a catered event which had favorable tamales, chimichangas, chili rellenos, and the works that accompanied those entrees which gave me no alternative but to ensure I would eat at el charro the very next day. Thank you for adding an amazing eating experience to this Arizona trip !!