was served by a girl by the name of “lacie” i think? but her service was OUTSTANDING. very nice and fast and the ice cream was very yummy. WILL RETURN
Came with my 10 year old to get 4 ice creams and Romina attended us. Lady with pink hair, very rude. I felt as if I was bothering this young lady. For every cup I ordered she tossed it on the counter right in front of her, I had to reach over to grab them. Romina does not have good customer service, Ice cream was delicious i just wish I felt more welcomed rather than bothering the EMPLOYEE that is getting PAID to do there job.
Best ice cream!!! Friendly staff and quick service!! I recommend the Cheesecake Fantasy! ???
Went in to get a quart of ice cream but the ones taking the orders were doing other things when I got there took them a while to notice me than one person finally came up to me and asked me what I wanted I said I wanted a quart of ice cream she got it for me and asked me what I wanted like I know it comes with 4 toppings but she didn't want to put anything in I had to point it out and than they were all like yeah you are right on top of that they were wearing the headphones and touching the ice cream and not even washing there hands and than I checked my ice cream it was half way full. They didn't even offer me a bag left the outside of it very dirty. I had to go back they did fix it but they were just rude about it I was trying to be patient and understanding but overall not a good experience in this store I like cold stone but won't be coming back to this location bad service and dirty.
All the workers are very nice I go there to pick up orders and get some things they are amazing I love them
The ice cream was good, the establishment smelled like trash.
Went to this cold stone and horrible I mean HORRIBLE service. The guy was very rude and pushy get this we (my husband, my son and I) were the only ones in the creamery. We felt very rushed and for what? We just walked out after we told the guy what we wanted what felt like three times. I’d suggest you just not go to this Cold Stone location.
Very friendly staff great experience when I went in to pick up my daughters birthday cake! The cakes were both delicious I would highly recommend the coffee house crunch!
My family and I always look forward to going to Cold Stone at the beginning of summer to get their Reese’s Ice Cream Cupcakes. Today we got them fro the first time in a while. They are a perfect sweet treat for a hot day in Arizona. The attention to detail and the amazing flavor is what keeps my family coming back.
With 4 employees working during non busy time of day it took 10 mins to be acknowledged and for order to be taken. I stood there waiting longer than it took them to make my 1 order. Seems like they are more concerned with online orders than actual customers staring at them in the store