Upon arriving at the hotel, there was nowhere to park for a mile away. Finally we parked, after circling the building eight times and then proceeded to go into the hotel to find out that the elevators aren't working. We were directed to another elevator at the other end of the building that also did not work. Finally we take the stairwell to the fourth floor we find roaches and what looked like blod at 2 levels of the stairwell. We finally get to our room and find a roach on the floor and the wall paper wall has so much dust on it you can write on it. I've stayed at this hotel before and it was clean and nice and enjoable. Not anymore!
Don't forget to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a stay. This website will compare hundreds of booking websites and usually will have rates much cheaper compared to others! You're welcome :)! This hotel is one of my favorites in this area. I've been coming here for a long time. If you decide to stay here you won't be disappointed.\\n\\nJake B. at the front desk was awesome way above and beyond expectations! Made more than happy and comfortable to stay here! I've worked and stayed at all kinds of hotels for decades and this was man provided the best service I've ever had! thanks for giving great service during bad times!
The staff was amazing!!!! Can’t wait for my next visit
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We stayed 5 days in mid-April visiting family and so disappointed in our room that affected our entire stay. We paid over $325/night for a one bedroom suite that included a kitchenette and living room with pull-out couch for the kids. Location was great and near family but beware it’s right next door to the Cubs baseball stadium so parking is impossible if Spring Training is happening. Luckily we checked in the last game of the season so only had to deal with the crowds and total lack of parking for one day.1. Room clearly had not been dusted for some time and it felt like it was only quickly wiped down from the previous guest.2. The kitchen was completely bare, no paper towels, no cups, dishes, utensils, no dish soap or towels. We even had to request a trash can be brought up. I regretted paying the upgrade for a suite with no idea it was not usable other than a tiny mini fridge.3. The tiny single brew coffee pot came with presized bags of Starbucks coffee that were obviously too large for the machine. I decided to brew a cup anyway and carefully arranged the sealed filter coffee bag in the holder. Hot coffee was spewing out everywhere made a mess. When I told the front desk and asked if they had the appropriate coffee bags the lady said ‘oh, yeah I know it doesn’t really fit. We have the same machine in the back for employees.’ She clearly knew it was not a good product but the hotel had no other coffee machine options for guests. The coffee bar in the lobby was closed and were told it never resume after shut down from Covid.4. The bathtub handle fell completely off and we struggled to even turn the hot water off worried the tub might overflow!5. You have to use a key card inside the front door wall and keep it inserted to activate the lights. It’s on a timer and goes off at 30 min. Some lights are on this timer and some aren't. What we discovered after much frustration was that my husbands night stand table, clock, charging plugs in the bedroom are all tied to that timer. So it continually would go off and he would have no power. Whoever designed the electrical plan clearly was not thinking it through for usability.6. There was no shampoo provided or bar of soap for the shower although they stocked us with mouthwash and hand lotion.7. We were given 1 extra roll of toilet paper (with 2 bathrooms) which wouldn’t have been a big deal had Housekeeping checked in each day. What I didn’t know and wasn’t told at check-in is that you have to request service otherwise you’re out of luck.8. Pullout couch did not come with sheets, pillows or blanket. We had to request them be brought up along with trash cans for the bathrooms.9. Pools were open but in poor condition and dirty. They did not look like they’d been cleaned very often. The super small jacuzzi was falling apart and all the smooth plaster was chipping off in large chunks. Beware of your swimsuit it will snag on the rough concrete patches. They only had one umbrella out in the entire pool area. It’s AZ for crying out loud… please provide some shade for your guests!Enough said… we won’t be going back and not worth what we paid. I suggest you find another hotel.
real nice room and clean?
The check in process was ok, although I believe the young lady who assisted me was fairly new to the job so the other gentleman working helped to answer a lot of my questions. They were busy since this was during spring break in the Chicagoland area, Spring Training was occurring and they are located right next to Sloan Park which would logically add to their occupancy. The standard check in time per their website is 4pm. I arrived very early, like 1030am, so I understood that my room was not yet ready since check out wasn’t until 12n. I was notified about 2pm that my room was ready and I was pleased it was ready a bit early until I walked in and took a look around. Sadly it was still dirty. The trash has been emptied and the bedding and towels appeared clean, but my remote control looked like someone blew their nose on it, the room was incredibly dusty, and their was a hairball in the shower. I pointed the remote and the dust out to the housekeeping staff. The supervisor was very apologetic about the condition of the remote control and even provided $40 in vouchers for Stats Grill when she returned with a new remote, but the room was still VERY dusty. Rather than add another “complaint” about the room to their list I decided to just use a wash rag to dust figuring the dusty wash rag would be seen when they came in to clean the room the following day, and dust isn’t nearly as gross as dried snot on a remote. The following morning I left the dusty wash rag on the table along with an empty tissue box I wanted to be sure was replaced with a full one and headed off to the Grand Canyon. When I returned 10 hours later and the room hasn’t been touched. On my way out to dinner I stopped at the front desk and asked what the cleaning schedule was for the rooms, only to find out they don’t enter guest rooms during their stay unless asked to do so. I found this odd considering the Las Vegas situation changed most hotel policies to require, at a minimum, daily inspections, even if it’s just a quick look in the room for safety, and this hotel is right next to Sloan Park which is a particularly high crowd location for about 2 months a year. Aside from finding it odd they didn’t do daily room checks I didn’t think anything more of it though since I travel so often and don’t necessarily need my room attended to daily. I asked them to drop off a box of tissues in my room, which they did, and I headed off to dinner and to watch a friend’s game. I had no other issues with the room the remaining 3 days of my stay…or so I thought. Thursday March 31st at around noon, I stopped at the front desk and asked about how they handle the check out process. They explained the process and that there was no need to do anything with them so I thanked them and made my way to the airport to return my rental car and head home. When I woke up the morning of Friday April 1st I found that I had been charged $250 for “guest damage” and that “damage” was for SMOKING in the room. Here’s the issue…I don’t smoke, and never have!! I called the hotel immediately to ask about this charge and was informed there were ashes found in the room. The hotel said there were pictures. I asked they send the pictures to me, which they did, and the pictures are of DUST bunnies from when I tried to dust! I was informed that because there were pictures I would need to call back in 4 hours and speak with the housekeeping supervisor when she arrived for the day to get things sorted out. Fast forward to Monday April 4th. I have made SIX calls to the hotel. Not once have I been able to speak to ANYONE other than the front desk. I have been told I need to speak to the housekeeping supervisor, the GM who I was told was someone named Joey, but then discovered it’s actually someone named Stacy Gillette. I have left messages all SIX times asking for a call back which I have not received. This is not only frustrating from the stand point that I am not being responded to, but also that I’ve been charged for something I didn’t do. Very deceptive and the fact that they will not return calls leave
This place absolutely sucks. First there was a little snot snapping at everyone checking in. She claimed to be the front desk manager. The bed was very uncomfortable, and the A/C barely worked. I hope I never see this place again.
Just finished a 3 night stay at Sheraton Mesa. To summarize this review I can say this property could be amazing with just a little effort from ownership and management. We arrived during a game a Sloan field so entry was interesting to say the least. We checked in as Lifetime Titanium members. No up grade was offered. When asking for an up grade we were told property was completely sold out. We were given our keys with no explanation on where to park or how to get to our rooms. We were informed there was no housekeeping. I returned to front desk to ask where to park and where were are rooms. While there I asked if they were happy that spring training was back. The clerk said “not really “ I said oh I thought you would like to be busy again. He said” we are always busy” remember this because of description to come. I left and went to park which was free but at the back of property. You drag your luggage through two gates and through the pool area to get to lobby elevators. We get to our room and it is so dark! The bathroom had three lights but way too dark to put on make up. The room itself was fine. Bed was very comfortable but bed skirt was stained. The phone did not work and one of the outlets did not work. As I mentioned there was no housekeeping. We had to go to front desk to ask for towels and toilet paper! Even though the hotel advertised three restaurants, None of the restaurants at property were open. No coffee bar no sit down restaurant. The bar at the pool was closed also. The bar inside was open but no blended or frozen drinks. And no food. They did serve breakfast apparently. Concierge lounge was closed. Free water and soda for members was available at the lobby check in The pool looked very nice. However no towels. You had to get them at the front desk. Not nearly enough lounge chairs and only ONE umbrella. The pool was heated which was nice. People smoking around the pool made it uncomfortable. The pool bathroom was locked so you had to go into the lobby to use the restroom. As mentioned above the pool bar was closed no drink or food service available. The pool area was not cleaned first thing in the morning so over flowing trash bins and used towels everywhere In the hallways trash bins were over flowing. I assume because of no house keeping. If management put in some effort to train front desk on customer service. Loungers and umbrellas were added around the pool. Staff was added to insure cleanliness. And bars and restaurants were open. This hotel could be 4-5 stars. Now everyone says “oh it’s because of Covid. “But if your property is sold out and according to front desk always busy. You have a obligation to provide proper services that are in line with the rate that is being charged
Very nice hotel with a great location and nice pool. Easy walking to Sloan Park and practice fields for the Chicago cubs. There is a nice park close by with a pond, playground, and walking trail.Unfortunately I gave this a 3-star because we weren't able use all the amenities but still paid full price for our stay. It may be due to a worker shortage but the Mexican restaurant, Starbucks, and poolside bar was not open. Stats restaurant was open with limited hours.