I get the cost of goods is going up but yall need to chill. It felt like the prices were doubled, and the portions quartered. My $20 brisket platter with 2 sides felt more like a snack then a meal, see pictures for reference I should have zoomed to make it look like there was more. It didn't help that the 4 employee looked like they couldn't figure out their spesfic jobs and scrabled distracted instead of helping the line that we waited in for a hot minute. Atleast one should have ducked out to wipe the counter because it was sticky and quite dirty. Once we got our food most of the meat was burnt and not very good at all, mac and cheese dry. The slaw and bread was good, but 5 oz of slaw and a bread roll isn't good dinner. Plus, my partners food was just the same with an upgrade of a half gallon of greese for whatever reason, i guess that why the sides cost about a meal themselves. I would not recommend this place at all, and while I do believe in second chances I don't see any reason to here, not one thing was done well.
Had lunch here with my daughter and nephew on 04/06/22. Both my daughter and I had sandwiches. I had the burnt end brisket sandwich and my daughter had their French dip version of a sandwich. Both sandwiches had very luke warm to cold meat. The meat on my sandwich wouldn't even melt cheese. Our waffle fries were also cold and stale. My nephew's chicken nuggets were over cooked to the point of being dry and crunchy. Very disappointed to spend over $50 and nothing was appetizing enough to eat.
ordered from this place twice and they never have your food ready on time. Ordered my food 5:40 and requested it to be ready at 6:30 and when picking up my pre paid food they have you wait another 20-30 min while they start cooking your food. Then when arriving they said they were out of pork ribs and they tried calling to let us know? Which did not happen and when asking for a refund they said it would be impossible and to call corporate.
I have been eating here for a while. Never usually have a problem with the food. Ordered 12 wings. Worse looking and tasting wings every. I tried one. Brought it back. They said they don’t do refunds. I didn’t even eat the food. Worse customer service ever. You could have made a lot more money from me making this customer happy. Instead you chose to loose a customer.
The establishment was filthy, they were out of items we wanted, and I ended up very ill for several days after. Coincidence? I don't know, but my husband didn't get sick. ?
Very pricey for the food you get. The food was cold and had no flavor.
Delicious food! Good customer service! Took the family order home!
We’re regular patrons of this location and our dine in experience is always good. However I’m so extremely disappointed in the smoked turkey we purchased for Christmas dinner. I paid $60+ For a dry crumbly Turkey that was basically inedible. I followed the enclosed directions to a T as I had previously purchased a deep fried turkey for Thanksgiving that was fabulous. Yes, I could have smoked the turkey myself but was trying to make life a little simpler since my Mother passed away 3 weeks ago and the weight of Christmas dinner was on me. Thank God I made a ham as well out my guests would have not had meat to eat.
The staff was incredibly friendly and the food is awesome. We got the picnic pack with rmthe ends and it was awesome that we could order just the ends! It was amazing and their sauce is even heated!
The staff was incredible, double checked our order, made suggestions. Top notch food and service.