Food was hot and delicious! Olivia was very efficient and made sure order was perfect
My family and I went to this Freddy's to get some custard. The store closed at 10PM and we arrived at about 845PM. We weren't able to sit inside of the restaurant because a sign on the door said they were too short staffed to keep the lobby open but customers could still order through the drive thru. We should have turned around and went elsewhere, but we decided to do the drive thru because the outdoor patio was still open for seating. After ordering our custard, we were given a "version" of what we ordered but the order wasn't correct. We didn't complain because we still got something similar to what we ordered. The staff seemed to be poorly managed while we were sitting in the drive thru...watching our custard melt...because the employee at the drive thru didn't look behind her to see our order sitting directly behind her after a different employee set it down. While we watched the custard melt, we saw 6 employees inside of the restaurant who were walking around and appeared to be cleaning to close down the store early. One girl, whom I assume was the manager because she was wearing a polo shirt, was on her personal phone and seemed more interested in the phone than her crew. Eventually, we got our custard, parked, and sat at the outdoor seating area. Apparently someone else was pretty upset with their service too because they trashed the outdoor patio area with their order. We cleaned a table, sat down, and tried to enjoy the custard. Our experience was rudely interrupted when they turned the patio lights off while we were still sitting there. I tried to get one of the 6 employee's attention but no one noticed us (or the trash) on the patio. I called the business twice but they ignored the phone calls while I was watching them through the glass of the business. I ended up knocking on the door and one of the employees starred at me as if I was a purple headed unicorn. Instead of asking me if everything was OK, he got his manager (lady in the polo) who walked over to the door. I had to yell through the door initially to inform her we were still on the patio but she couldn't understand me. She eventually opened the door and I explained that we were still eating on the patio and needed the lights. She turned the lights back on thankfully. Overall, this was a pretty bad experience and I won't return to this location again. The custard was good, but the order was wrong. The employees were uninterested in their customers and they didn't care for keeping the place clean.
This location has always been an endless joy to goto. The drive-thru worker are always cheery and in a good mood wile be clear and consistent in the orders. The burgers are the unique selling point of Freddy's along with the shoestring fries, and always get the fry sauce. But it's nice to see a fast food restaurant run this way. It shows how it should be done~
I tried to use their loyalty reward program, was informed that this location no longer honors this program due to a new system upgrade. No additional information or compensation provided as I had built points to redeem a free meal. Seemed like an odd interaction and not an ideal feeling to leave me wanting to return.
I am a huge Patty melt fan. I was so looking forward to the patty melt. before I could even get the French fries out of the bag they were ice cold. Along with my both burgers. Looks like they overcooked this meat just too much. It's horrible I will never eat there again. Nothing like spending $30 for 2 burgers. Wendy's or McDonald's would have been a better choice!
My wife and I cannot stay away from their patty melt! Great sides, desserts, and of course steak burgers. Ask for their fry sauce, you won’t regret it!
Came in on a Sunday never ever had it and I'm glad we stopped by it was AMAZING BURGERS AND CUSTOMER SERVICE...
The meat was a little bit burnt and paying $10 a burger and that without the extra stuff. Just gross altogether.
Food was great. Customer service awesome and the restaurant was clean.
Freddy's is quick and convenient for us. FYI their chilli rocks! For those of us who need to eat less beef their grilled chicken is very good.