Changing my 5 Star review. They messed up our order. I went back to get my drink replaced and received poor customer service. Kaylee arrogantly introduced herself as the manager and was rude. The mistake was only $.75 but instead of fixing my drink she chose to refund the money.The biggest shock was when I said we would not be back. Kaylee the 'manager' said "Good! That's better." As we walked out of the store she was still loudly announcing to all the customers that she didn't care if I posted a poor Google review. So here it is.I would be glad to give the complete story to the owners.The amount refunded was incorrect, she subtracted the Perks even though that was legitimate for one of the other drinks. Wells Fargo investigated and refunded the correct amount.And I may as well mention that they were not that busy, yet nobody was sitting down because the floors, tables, and chairs were filthy, covered in trash and spills.Update after Owner response, In which they said 'in the interest of our business we train our employees to charge if the customer forgot to order a topping'. If there is some doubt as to who made the mistake, because the customer is saying "you know that I ordered it, you even repeated it!", you should sacrifice the <$.75 worth of boba and fix the drink. The manager's stance was that we saw the screen, so it was our fault, but she would not hear my side. I ordered Calomondrin but the screen said Guava Tea, my wife ordered Barley, but Kyle changed it to Olong (because you don't have Barley at this location), however the screen reads Rising Phoenix. We looked at the screen, we said it doesn't look like our order, he called over another worker (the girl in the picture) and she said it was correct.Kaylee would not even listen to me, after I said I don't think I should have to pay for your mistake, I would rather get my money back. She was mad and escalated emotions by starting the refund in a huff, with no offer to avoid the refund. She accused me of yelling, but that is not true, I only raised my voice enough to be heard over a noisy environment, and no louder than she was talking.You can see that we frequent your business since the weekend you opened. We were there for the Grand Opening and Boba day. We have used multiple Perks already. I tip well every single time, sometimes on the screen, AND a dollar in the jar. Yet, over $.75 you have taught your employees to lose a customer. This should not happen to any customer, a first timer nor a loyal one. I will not give you any more of my business, there are many other tea houses nearby that the owners train the employees to treat their customers fairly. Kaylee and Kyle are products of poor training and a unstable work environment, fearing irrational management to the extent of being dishonest to their supervisors and the customers. She even cheated me on the refund 'in the interest of the business'.Focus on the interest of your customers or there will be no business.
Best boba tea I've had in Arizona. Orders are fully customizable and the menu is giant. The boba is a good texture and all of the drinks taste amazing. Service is great and the staff are kind.
This Rapha Tea locations is one of the best boba places I’ve been! The staff is so friendly and attentive to their customers! The crew up front I saw today , Grace, Rosa and Kyle, were very welcoming when we entered the store and the drinks we ordered were very good! The store was clean and well kept!! Amazing service! They always have a good staff and every time I ask for a recommendation they always give such good ones! The strawberry matcha is one of my favorites! Make sure to stop by whenever you can!!! :)
Just tried and wow so far best milk tea I have had in AZ. Came from Cali 15 years ago and have tried many Boba tea here. Looking forward to my next visit. Staff very friendly and it was very clean.
So happy there’s one down here in South Gilbert area! Great options on the menu and Saturday is National Boba Day w/great giveaways!
I had such a great first experience here! The staff was seriously so nice and helped me pick the perfect drink. I love boba and have tried many different places. This place had the best boba I've ever tasted. Definitely will be my go to boba place!
Pretty mediocre boba. I wasn't impressed but I didn't hate it. I ordered a passion fruit green tea with lychee popping boba. The tea was decent quality but I don't think they use real fruit so the passion fruit flavor was just okay. Also the popping boba was a bit odd. Normally breaking the exterior of the popping boba is really easy once it's in your mouth, but this one required some extra effort for some reason. Maybe it wasn't that fresh.
Super delicious! I have severe allergies and the girls working there were so awesome and checked all the ingredient labels to make sure I would be fine. Kind employees, delicious tea, and super cute interior, I gotta give it a 5/5. It’s also a bit cheaper than most boba shops. Definitely coming back!
Really good Boba. Their chocolate flavor was really good. Their classic boba is also good. Been trying to find a good boba place close by. Glad this place opened up.
We are frequent customers here! They even cater to our nearby office! Their drinks are delicious: Vietnamese coffee, Mango Nada, Signature drink, and many more. Love at first sip!!!