Subway

2820 N Pinal Ave #5, Casa Grande - 85122
63 reviews
Sandwich Shop
(520) 421-2885

We went into subway today (7/30/2022) at 3:05 pm. There were 2 employees a male and female. The female was standing at the register and the male was in the back. They started arguing who was going to help our family. She started talking very loudly to him that she was already clocked out, and he said no you weren’t so help them.She then came over and was being very rude about how many sandwiches we needed and we told her 4. She went “ugh I need help they want 4 sandwiches”. She then began very rudely asking us if the bread and meat were all going to be the same.. etc! Lets just say it was a very UNPLEASANT CUSTOMER SERVICE EXPERIENCE WE HAVE EVERY DEALT WITH AT THIS SUBWAY LOCATION!There should have been no arguing, rude demeanor, or hostility towards us because we all wanted our sandwiches different.Please speak to your staff as they are your frontline for your business.We will not be returning back to this location after this disgusting behavior we witness between employees and to your customers.PS: Our sandwiches tasted good at least.

The lady today would not let us pick what we want on our sandwiches we had to have the sandwiches away the menu says it was made no exceptions. Subway went downhill and will not return again

I went in to order a cold cut combo my way the one that started the orders refused to give me my order the way I wanted it so I had to do a steak I still didn't get what I wanted and she was very rude I will never go back there again

Horrible experience here with rude employee. Came in yesterday June 10th 2022 the large black person working (don't want to assume their gender) was sureley and rude, making rude remarks to my husband, refusing to give him something he wanted on his sandwhich because they claimed he pronounced it wrong, he didn't by the way. Despite that I thought well maybe they are having a bad day so I remained pleasant and still they were rude to me sighing and acting like we were ruining their day just by being in there. We're small business owners so we know this is no way to treat your customers, we will not be coming back, hopefully this person and their horrible attitude will be fired. Right now there are plenty of people who would be happy to have a job, sorry this miserable person hates theirs so much

When they started on line orders they would stop making our orders in person and do the online orders as they came in. I stopped going on person and ordered on line. I get there after the time they said the order would be ready and they hadn't even started it. Not sure on all locations but I'm done with this one.

Kudos to the team at this Subway! I recently moved to CG and I miss my favorite sub shop (Port of Subs). So I've came to this Subway store 3 times now and every single time my order is made correctly and on time. Amazing! Keep it up.

Horrible service rude and don’t give a dam about them customers!!!!!!!!!!!!! Ppl don’t go there or work there

Not good at I lift don't eat at this restaurant it has roaches and rude customer service

Best wraps in the country. Always consistent high quality. Buffalo Chicken is the best.

Got to give props the employee behind the counter. He was working by himself we ordered 6 sandwiches and while we where there at least 6 to 8 more customers after us ordered he did a great job for that we gave him a gracious tip. Thanks for the hard work!!