I walked in to the front counter as the counter cashier was giving the last customer their order. The counter person clearly saw me standing their, but did not acknowledge me. She turned to prepare a drive-thru order. I waited patiently. Another young lady appeared as another customer approached the counter next to me. The recently appeared counter person asked the recently appeared customer could she help and took her order. I immediately admonished the newly arrived customer for cutting in front of me. The counter person was making her ice cream cone by this time. My presence had still not been acknowledged, nor my order taken. The newly arrived customer received her ice cream and apologized for cutting the line. The counter person preceded to do something else and still never acknowledged me. I was finally fed up with the disrespect and left. Just for perspective I am a black male. The counter personnel were Hispanic. The customers present, whom they were giving their completed too were Hispanic. The customer who cut me off and received her ice cream was Caucasian. All of this great service at the counter for other races and nationalities, and I couldn’t get a “ I’ll be with you in a minute sir “ or “ a few seconds more, and we’ll serve you “. I was definitely there for more than five minutes waiting on service. No one spoke to me as I arrived, no one spoke to me as I waited, and no one spoke as I departed. I would like to think it’s a matter of bad management and poor customer service training. However, I cannot get that feeling out of my gut I WAS RACIALLY DISCRIMINATED AGAINST. The other customers before and after me were greeted and served well. Shame on the Burger King located at 810 E. Florence Blvd, Casa Grande, AZ their store management, store staff, and corporate staff for allowing the perpetuation of such behavior in these days and times.
New managers. Fresh food,nice clean place
The people here have great attitudes and good food! The attendance name is Cynthia and she's a very nice lady been working there for a while. ❤️
I very rarely go to this location since I live in Phoenix right now. I only go to this location because my mom lives in Casa Grande and it's the only one any where near here place. But, my family and I will be moving there soon and I probably won't be going there any more than I do now. My mom has lived out there for years so I've still gone there enough and every single time I have gone thru the drive thru,it doesn't matter what time of day it is, what day of the weeks it is or how many people there is in front of me, it's always slow and I'm always having to wait at least 10 min. Even if I'm the only car. I don't understand it. It doesn't matter what I order either. I understand that things happen sometimes that you can't control but its every single time. Their fries are always too salty too.
If I wanted a cold sandwich I would have went to subway, I ordered a cheese burger thru the drive thru and got cold nasty cheese burger, what is going on people? Take pride in what you do, this is not good business
My order is always complete and fresh. The staff is friendly and proficient
We went by way of the drive-thru..we Had a long end of the day (lost my son & experiencing sooo many mixed emotions)..The hispanic young lady (even though it was a big order, cuz we had hungry lil ones (was polite, calm, read back our order correct & got everything) , The overallService such as this can make such a big difference in a person(s) day/life..Again, thank you to our young lady for being so professional & caring!
This was on large fry tonight... Thanks BK
Came here to pick up the family bundle (coupon item) for the family, the burgers ? are super fresh and taste great. The fries ? are super hot and crispy. They are super clean and friendly, if going on a Friday or weekend night, be prepared to wait in long drive thru line.
I ordered 2 orders of the 2 first 6 and only got 3 sandwiches. I live 30 mins away so frustrating. Everything else was good and done right