I walked into the location because I had coupons and in the past coupons/ drive thru caused confusion. So I order the family meal , show them cashier my coupon for free tostada , and when she gave me total it was charging the tostada. I asked her to fix it and she said ok before swiping my car but still charged me. I asked the young man at register for help and he told me he couldn’t fix it at all. I waited 15 mins for a manager to help me reverse charge , which still doesn’t show on my account. I’m going to have to dispute this with my bank. The rude young male cashier gives my order that I asked to go , to a whole other family who takes my food to their table then brings back cause it’s not theirs. He on turn tries to give me that food. Horrible horribly untrained staff. I’m so disappointed I spent $40 and nothing was right. A trip that should have taken 15 mins was almost 45.
False advertising, ordered my Cinco de Mayo 2 taco with the Tapatio bottle . Came to pick up and notice they didn't even put it in? I ask what happen I was excited to receive but no notice nothing, I had to ask and they mentioned they didn't have any, but my brother show up earlier and they told him the sauce was expired really?? I think staff is going to hold on and sell them online later. I will report this to corporate and complain. Thanks Pollo Loco you still made money .
Apparently they don't like to offer any sauces at all even if you pick them for your order. If they charge for each sauce that's fine but it needs to be updated in each platform. But to not include ANY sauce at all to eat with 6 pieces of their chicken just ruined the food.
This is my go to pollo loco. I live quite a bit ways from it but the drive is worth it. I live near the pollo loco on Dysart, and McDowell, mind you.The drive to this one is well worth it for the freshness of the veggies I always order the double chicken tostada bowl, the chicken not burnt or hard just right. They always have serrano chili's and lemons ?Keep on cooks! Don't change up.
Very clean dining room. Was not expecting such a small piece of chicken breast. Free refills. Chips and salsa extra. Tried to guacamole and did not like it.
Really good food. Perfectly cooked. ❤️♥️
Don't waste you money here customer service is bad and they don't make orders correct . TRULY ridiculous one job to do and you screw that up. Asked them for a burrito with no avocado and said I had an allergy and what do they do put avocado in the burrito to make matters worse they made Me a replacement burrito with half of the ingredients not even in there. Really confused on how you can screw up a simple order with no other people in line.... makes sense WHY NO ONE COMES HERE won't be coming back here and will be getting in contact with corporate FOR A FULL REFUND!
Seriously paid so much for these tiny birria tacos with no meat and they didn’t even give me the dipping sauce. Such a rip off!
The food was not good. A lot was wrong and items missing from my order. The guys working were nice tho! I hate making a bad review but it's been like this the past couple times I've been here.
Ok... Been coming pollo loco for a while and man it has change starting with prices... I know there is an Inflation but this was a joke... Order the FAMILY MEAL... NOT INDIVIDUAL MEAL.... Comes 8 pcs of chicken rice beans tortillas drinks ... When my number is called I was What !! Chicken legs look like chicken wings thighs were so small ... I was there's gotta be another plate with this order nope... That was it , had to split my portion to my girls and me eat all the flour tortillas to get full. All of this for $ 32 special.... Nah that was it no more PL for me. This place is just incredible !!! I rather buy my own chicken grill it at my own home for less.