I am a regular customer across the valley at multiple locations. I had the worst experience today. I walked in there was no one in line, I waited almost 5 minutes to be greeted, the manager came and took my order for a quesadilla. I told him i would like sour cream and pico on the side as always because it gets all soggy when they put them in the container. i got to the register and the girl charged me for extra sour cream. I didn't ask for extra i asked for it on the side. She said well that's more than a serving so you have to pay. I told her i wasn't going to pay I wanted my serving that came with the quesadilla, and I didnt get quac so a little extra shouldn't be charged. I never get charged and always get it this way. She got an attitude with me and I told her not to get an attitude just let me get my food. She then said that she was refusing to let me purchase my food and she was refusing service. The manager stood there and did nothing. This is the worst customer service I have ever received in my life, I am a long term customer of cafe rio but not anymore. These staff members should be fired.
- 100 stars! Horrible staff and food!!!! Messy kitchen and sloppy food everywhere! I’ve been coming here since 2017 and it has literally gone down the drain in the last two years. Ever since the manager resigned a whole circus crew came in out of no where! Horrible, horrible and nasty! Dry rice and beans, crusty chicken, dry steak, burnt so called flour tortillas, dry chopped salsa!!!! This place should be shut down immediately…
This location was clean and super quick. I was impressed with the amount of food and flavor for my to-go order. The Fire Grilled Chicken salad is my favorite!
First time here and wanted to see what it was about. Honestly food was too bland not much flavor salsas were not fresh they tasted like there from a can the guacamole was dark tortillas were cold. Prices a bit high for what they offer. Too my taste definitely not worth it. Chipotle wins.
I placed my order through Postmates. The responsibility still lies with Cafe Rio because they are the ones the “MADE” the salad. I paid for fire grilled steak and did not get any type of protein in my salad. When I called and spoke to a Connie at Cafe Rio, she stated I would need to go through Postmates to get my refund. She didn’t even say I apologize I can remake the salad for you and send it out to you on us. She said because Postmates gets the money and Cafe Rio doesn’t get paid for a few weeks after I would need to go through Postmates to get my refund. I just wanted my salad with meat in it. I have never had issues with Cafe Rio before and still think they’re way better than the competitors. I am truly disappointed with this transaction today.
Cafe Rio... what have you done. You got rid of the true workers that brought life to your business. This place is ran by a bunch of kids that have idea what is going on. I feel sorry for your business. You had a very good thing going for you. Not the kids fault, the workers that is, it's poor management, training and supervision. I felt like I was inside a Gremlins movie. Sad!
Other than being out of large tortillas I can say nothing bad! Chicken was moist and juicy and steak was cooked to perfection! Also free kids meals means I'll be back asap!
Good food, reasonable prices & clean, but I always find the service less than amazing & the management of the restaurant food inventory poor...as in they're always out of something.
Good food, terrible customer service. Came to pick up an online order, no other guests in the restaurant, not one employee acknowledged me, I said hello to one girl 10 ft from me when she looked at me and she completely ignored me.
Worst experience ever I have ordered a meal avocado is rotten was told by employee that it’s impossible that they make everyday, but it’s black and sour taste try to speak to manager about it and was given the runaround I will never go to this location again have never been spoken to like that! Where is the customer service rude and unprofessional!! Very disappointed in how I was treated by them