I (and I assume most people) believed that when ordering a sandwich, the description and picture with all ingredients is what the product would include when received. I now practice extra caution when ordering anything including toppings. When ordering a burger from McDonald’s, you expect all toppings. When ordering a sandwich from the tropical deli, you have a paper to circle which toppings you would like. When going to Subway, they ask “which toppings would you like?” . The point I am making is when given the option (like subway) you know what you are getting. When ordering from McDonald’s, you know the toppings on the burger. It behooves me then that when not given the toppings choice option (subway), and the picture has the preselected toppings listed, that I would not get my sandwich with anything more than turkey and cheese. The entirety of the concept was a Swiss and mushroom sandwich with turkey, yet no mushrooms. I can bare the punishment of eating a non delightful monstrosity thrown on a sandwich roll, however my wife cannot. The sandwich she received was barren, a cold and melancholy scene of dismal and disinterest laid out on a bread roll. As she opened the box with joyful eyes the flame in her heart went out. They had forgotten all toppings, all trust, all faith in her once in those tomatoes had now ceased to exist. All hope in her mind that her sandwich would be the highlight of her day, the thing to turn her around and make that frown into a smile once again rise, gone in a flash. As I drove home I was left with but three questions. Why did firehouse allow this to happen to me?Why turn a man’s wife against him as if these missing veggies were his fault? Lastly, how could a fellow human be so rotten as to not give another human his veggies?Thank you for your hard work firehouse, please add your toppings.My wife also said she got no mayo. What a shame.
18 minutes to get a sandwich made, every time we come in here the service is stupid slow. 5 people behind the counter and still a snails pace. Food is good and always has been. But please pick up the pace.
Ordered two sandwiches online. A large club on white extra mayo and a NY steamer extra meat on white. Total cost 32.58. This is what we got. Both sandwiches had an unwrapped pickle spear on top of the bread. The club had no bacon, cheese, lettuce, tomato or onion. The NY steamer had no provolone cheese or Italian dressing. When I entered the shop to pick up at 4 pm mine was the only order in the rack, and the 3 employees were to busy doing nothing to even tell me that they were out of things and give me the chance to substitute. I know things are tough for restaurants but Firehouse, you have got to do better.
So on my sandwich I got roast beef that was so savory, turkey that was tender, and super crispy bacon. Definitely a good sandwich. They weren't to busy maybe 3 people a head of me. One lady was a grouch to everyone. And unfortunately with having 6 people making sandwiches didn't make anything faster ?. I would love to give 5 stars but customer service and how clean everything is is still important no matter how good it is.
My mom and I ordered subs here for our family, not a single one had cheese on them and a lot of the things I ordered on my sub were not included. Very disappointed that mine only had lettuce, two tomatoes, and a dot of mayo. A waste of money.
Our subs were DELICIOUS. Only reason why I’m rating a 4 was because I ordered online and the kids meals looked so cute but when I got home all we got was the sub no treat or hat /: I’ll be going back but I hope the service is a little better<3.
This was my first time going to a firehouse subs.The good:The food was delicious! Staff were very polite, service was relatively quick.The bad:The place seemed a bit disorganized. I'm not sure of the standard for firehouse subs, so maybe this is normal, but my large BBQ sandwich did not come with any napkins, and my salad came without a fork (for a carryout order). Kinda hard to eat a salad in your truck with no fork and no napkins haha. Also, there was like 5 of the 6 or so employees all working on changing the ice tea for a solid 5 minutes.The ugly:While the employees were all very professional and polite to me, they were appallingly rude to each other. Egos ran high and the drama was unbelievable. I watched multiple employees chastise each other during my 5 minutes in there in a way that was unprofessional and unbecoming of anyone older than middle school age. The atmosphere behind the counter genuinely bordered on bullying. At one point a female employee was kind enough to help me order and she was immediately and unprofessionally snapped at by the young man running the register in hushed tones. At another point a employee called my name to pick up my order, which I didn't immediately notice because I was on my phone - 100% my fault - but a separate employee immediately snapped at him with what I would consider an attitude unbecoming of a professional environment.Summary -Great food, and overall good and polite (but a bit disorganized) customer service, but a very hostile environment behind the counter that made me as a customer very uncomfortable and happy to leave. My advice to the young employees back there if they are reading this - be kind to each other. It's just a job, mistakes happen. Learn to give constructive feedback that helps all of you grow, instead of meanhearted corrections and chastisation.
We did an online order and specified no pickle. After the order was submitted online I CALLED THE RESTAURANT AND SAID IT WAS SUPER IMPORTANT THAT THERE WERE NO PICKLES. The girl that answered assured me there would be no pickles.They still included pickle spears. I'm a very sad and hungry pregnant lady. The pickle juice got on my sandwich so I couldn't eat it. Do you guys not take food allergies seriously?
My first visit ever today, and it is worth it.. love the selection and what they stand for, support this place so they can support our firefighters ❤️❤️❤️
Fast,friendly,clean. Good samiches!