It took 15 minutes just for someone to greet our table and an hour to get our food. The Dimond location that we went to was extremely under staffed. The waiter even brought the mac and cheese out in microwavable bag that he cut open and poured into the bowls at the table.
I ordered two burgers, French Fries and Onion Rings with two side salads and an order of Mozzarella sticks. When I called to let them know that we did not receive our salads, French Fries or Onion Rings, the manager Tara just said to call Door Dash to let them know the items are missing. She said she would be happy to make me a couple of salads, but I would have to come down and pick them up. She treated me like I was a nuisance, and she said the salads were in the same bag as the burgers and Mozzarella sticks. When I explained that there is no way anything else could fit in the one bag, she acted like I was lying. I love Red Robin but not the poor customer service.
Pickle chips were too salty so when we told our waiter he took it off our bill. The hot wings are just the bagged frozen nuggets.Our waiter, Walter, gave us steady service.
Terrible service.Walked in to receive a doordash and they heard me tell them the order and gave me no wait time. They’re sipping on their coffees/not doing anything. After 7 minutes of waiting she goes back to the kitchen and comes back with “went back and started bagging orders and yours was right there the whole time. She literally was sitting back acting like nothing was ready at all. When the bag was back their the whole time. Gave me no ETA and turns out that could’ve only happened if she didn’t care to even check for the order at all. Unprofessional
Horrible service. We were one of the first to be served. Waited an hour to get our meals. Skimpy on fries! BOTTOMLESS??? Never got service on any of our bottomless dishes.Waited forever just to get our check to pay. Nothing like any red robin I've been to out of Alaska.
This particular location had serious staffing issues. There was only a few people trying to take care of all of the customers. Our particular server did an excellent job, even though obviously under a lot of pressure, was still friendly and helpful. The food was okay but nothing really special.
Perfect place to get a quick bite for lunch. Server was extremely attentive, food was relatively quick for a 4 top. Table device helped expedite a contact less payment option.
Good burgers, onion rings and gooey chocolate brownie. Snowy drive to diamond. Picked it up. On time. Staff was friendly but overworked. Yet, managed. Shout out to them. Tip them. They deserve IT!
Very Pleasant and polite And very clean
Great employees! We love Theresa!